Join our dynamic Global IT Commercial Applications team and play a key role in developing customer-facing applications such as CRM, Mulesoft, CDP, and Marketing Technologies including marketing automation, CMS, DAM, product master, web analytics etc.. This is a unique opportunity to be at the forefront of enterprise-wide digital transformation initiatives.
Key Responsibilities:
- Support the global CRM implementation in partnership with product owners and administrators.
- Define and execute CRM integration strategies with key applications including SAP and Concur.
- Oversee the decommissioning of legacy CRM systems, ensuring a smooth transition.
- Architect and design scalable CRM solutions, leveraging platforms like Salesforce and Veeva.
- Maintain data integrity, compliance, and security across all CRM platforms.
- Partner with business leaders, IT teams, and end-users to understand technical needs.
- Monitor CRM system performance, identifying and implementing improvements.
- Ensure adherence to industry regulations and internal policies.
- Provide mentorship and training to junior team members.
Qualifications & Experience:
- Bachelor's degree in Computer Science, IT, or related field (Master’s preferred).
- 8+ years of experience in CRM architecture and implementation.
- Expertise in Salesforce, Veeva, and marketing automation tools like Marketing Cloud, HubSpot, Pardot etc.
- Proven experience decommissioning legacy CRM systems.
- Strong understanding of data privacy, migration, and compliance standards.
- Knowledge of data analytics, APIs, middleware (Mulesoft), and ETL solutions like Fivetran, DBT, MS Data Factory etc.
- Proficiency in CRM system administration, customization, and workflow automation.
- Experience in the life sciences industry is a strong advantage.
- Strong leadership, team management, and project execution skills.
- Excellent problem-solving and stakeholder engagement abilities.
What We Offer:
Joining us as a Senior Solutions Architect - CRM provides an exciting opportunity to drive digital transformation in a global setting. You will work on cutting-edge technologies, collaborate with cross-functional teams, and lead strategic CRM initiatives. If you're ready to make an impact, we look forward to your application.
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