JPMorgan Chase & Co.

Ignite your passion for product innovation by leading customer-centric development, inspiring solutions, and shaping the future with your strategic vision and influence.

As a Director of AI/ML for Digital in Digital & Design Domain Services, you will lead the development and implementation of AI-powered solutions that align with our business objectives in Digital and Payments. You will help the Payments Digital team build both new standalone products as well as capabilities and tools that can be integrated across the portfolio. You will use a mix of product management, data science and advanced analytics, and people management skills across the development of new AI-powered solutions. In addition, you will play a key role in defining and crafting and executing an AI strategy that aligns with our broader Payments business strategy and driving thought leadership on the topic across the organization.

Job responsibilities

• Oversees the product roadmap, vision, development, execution, risk management, and business growth targets
• Leads the entire product life cycle through planning, execution, and future development by continuously adapting, developing new products and methodologies, managing risks, and achieving business targets like cost, features, reusability, and reliability to support growth
• Coaches and mentors the product team on best practices, such as solution generation, market research, storyboarding, mind-mapping, prototyping methods, product adoption strategies, and product delivery, enabling them to effectively deliver on objectives
• Owns product performance and is accountable for investing in enhancements to achieve business objectives
• Monitors market trends, conducts competitive analysis, and identifies opportunities for product differentiation
• Identify and implement opportunities to build AI-solutions that power client-facing digital experiences in Payments and Banking
• Partner closely with technology and data science teams to execute on the development of capabilities
• Lead managers of data science teams and ensure delivery and implementation of solutions across a portfolio of products
• Track performance metrics of solutions including revenue and/or cost savings as well as ROI
• Manage risk and ensure compliance within a highly-regulated financial services context
• Hire, manage, develop and retain talent by creating an environment of open communication and fair performance assessment, promotion, and compensation and high standards for professional conduct

Required qualifications, capabilities, and skills

• 8+ years of experience or equivalent expertise delivering products, projects, or technology applications
• Extensive knowledge of the product development life cycle, technical design, and data analytics
• Proven ability to influence the adoption of key product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
• Experience driving change within organizations and managing stakeholders across multiple functions
• Track record of developing and implementing AI solutions with real-world applications
• Hands-on experience in AI techniques such as natural language processing, machine learning, deep learning, and large language models
• Language and technology proficiency in SQL, Hive, Hadoop, Spark, Python, and R
• Strong communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels and to communicate technical concepts to non-technical audiences
• Direct people leadership experience required; experience managing both individual contributors and managers
• Experience working in a highly-regulated industry with changing Legal, Risk, Controls, and Compliance environment

Preferred qualifications, capabilities, and skills

• Recognized thought leader within a related field
• Deep understanding of the financial services or Payments industry

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.