Helpware

Working Sales Team Lead

About Us:

Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best in class value-adding services to our partners by leveraging our empowered teams, innovative solutions, and technologies.

Responsibilities:

• Identify and qualify new sales opportunities;
• Diligently maintain active engagement through CRM to stay current on leads and follow-ups to increase customer interest in the product;
• Craft a great first impression to our prospects and customers by providing them with a world-class experience and unique customer service;
• Partner with Account Executives to help fill their pipeline and develop your sales and interpersonal skills;
• Respond to and qualify incoming web and phone inquiries and help the company to execute its wellness needs;
• Maintain active engagement with new and existing leads through creative follow-up communications designed to increase customer interest in the product;
• Cold call target prospects to demonstrate product features and benefits;
• Conduct “pre-call” investigative work to increase the ability to understand the customer’s current state, competition, etc.;
• Achieve quotas of sourced qualified opportunities and closed business;
• Continuously source new business prospects through outbound and other activities;
• Collect market intelligence and competitive information;
• Minimum of 2 years’ experience within a contact center environment as a Team Leader;
• Responsible for managing and motivating the agents;
• Responsible for ensuring the partnership relationship between the Client and Helpware POC.

Requirements:

• B2 English
• Sales experience (preferable lead generation)
• Marketing Copyright, Creative writing experience (preferable)
• Leadership skills