GlobalLogic

Description:

Our team is looking for a self-driven individual with a “get it done” mentality that has a passion

for helping organisations solve complex business and technology problems.

You will manage the design, build and delivery of intelligent and robust solutions for our clients.

You will be accountable for the overall successful execution of a project or support contract

from initiation through Go Live. You will lead functional and technical requirements sessions,

act as a liaison between clients and our internal development staff, architect and document

solutions, and develop interfaces between client side business and technology platforms and

other systems. This role is both client facing and team leading.

Requirements:

• 4 to 6 years of experience with Salesforce implementations, defining business

requirements, business process management and client relationship management

required

• 3 to 5 years of Salesforce-based Business Analysis experience including Sales Cloud,

Service Cloud, Communities, and Integrations.

• 5 to 7 year of project management experience in a professional services or similar

environment

• Demonstrate the ability to understand the operating styles of others as well as

team/client relationships, team dynamics, and adjust behaviour accordingly to succeed.

• Adept at managing client expectations, leading development teams, and maintaining

scope according to defined requirements.

• Demonstrated ability to plan, organise and execute all phases of a project lifecycle to

ensure successful delivery.

• Experience supporting the development of business opportunities and pre/post sales

processes.

• Proven track record of designing and optimising business processes and integrate

business processes across disparate systems

• Excellent client-facing written and verbal communication skills
• Direct experience with Salesforce administration, configuration and management

capabilities

• Ability to collaborate with client stakeholders to define requirements, goals, and set

expectations on tasks that you and your team will be responsible for.

• Expert level understanding of the Salesforce product suite, including Sales, Service,

Community, and Marketing Clouds Salesforce Core Certifications preferred in two or

more of these areas: Admin, Marketing Cloud, Sales Cloud, Service Cloud, Community

Cloud, Platform App Builder, Platform Developer I & II, Einstein Analytics, Tableau

• Additional certifications of value: Identity and Access Management Designer, Sharing

and Visibility Designer, Application Architect, Integration Architecture Designer, System

Architect, Technical Architect

• Expertise in Salesforce configuration, automations, process builder, and flow
• Experience leading design sessions with clients and documenting functional

specifications, and developing user stories

• Strong propensity for innovative thinking balanced with disciplined rigor and following

proven methodologies

• Knowledge of various stages of Software Development Life Cycle (SDLC) including

analysis, process definition, requirement engineering, architecture design,

development, enhancements, testing

• Experience defining detailed project scope and plans from business and technology

objectives

• Ability to work closely with senior IT and business leaders to ensure that delivery

expectations are developed, managed and met.

• Leading and directing all levels of project team members, including business and

technology resources.

• Experience with a software development methodology, such as Agile or Waterfall.

#LI-LY1 #LI-Onsite

Job Responsibilities:

• Leverage the appropriate project delivery methodology (Agile/Waterfall) to manage

project teams consisting of business and technical resources.

• Oversee multiple client projects through all phases of the project lifecycle (sales,

planning, design, implementation, testing, deployment, and support)

• Manage, coordinate, and delegate work of project development teams
• Use your management and leadership capabilities to successfully execute project plans

across multiple projects, developing and managing project timelines and governance

plans, project schedules, design documents and success criteria, project milestones,

reporting and budgets.

• Identify strategic and tactical opportunities to drive client value across multiple projects.
• Identify and manage cross project interdependencies.
• Act as point of escalation for project issues.
• Proactively identify potential at risk deliverables and intervene with remediate activity

plans.

• Provide mentoring and coaching for project delivery team members.
• To support the interview and recruitment process for new team members ensuring fir to

Katzion culture, work practices and appropriate skill profiles.

• Take responsibility for the risk profile across all projects within remit.
• Support pre/post sale processes and associated activities.
• Drive the initiative/project estimation processes.
• Translate client functional business requirements into a well-architected client solution,

leveraging best practices and technology platform & products, and minimising the need

for custom development.

• Propose, design, and implement solutions/upgrades, enhancements to solve client

business needs

• Document client business requirements and ensure all have been satisfied through the

implementation

• Demonstrate solution functionality to business stakeholders as needed
• Design and lead the execution of test plans and end-user acceptance testing to ensure a

quality solution is delivered

• Present solution options to customer, evaluating the pros and cons of declarative

configuration against code and customisation

• Participate in declarative system configuration of Salesforce Sales Cloud, Service Cloud,

and Salesforce Platform for Application Development solutions when necessary

• Participate in training content development and Administrator and end-user training

delivery

• Conduct end user training for the solution and provide necessary implementation

documentation

• Meaningfully contribute to the continual improvement of the Katzion delivery operating

model.

• Work cross-functionally to determine the best resource utilisation plans to satisfy client

solution objectives.

• Work with clients to develop solution value propositions across multiple deliveries and

projects.

• Support engagement managers business development objectives by taking operational

level ownership for the development of repeat and new business opportunities with

client base.

• Build and maintain trusted advisor relationships with new and existing clients
• Collaborate with clients to analyse business requirements, design platform solutions,

and manage projects.

• Effectively manage all aspects of projects and client communications including customer

expectations, scope, timeline, resources, and budget through regular project status

meetings with customers utilising project burn reports and status reports.

• Facilitate interactive design sessions with business and technical stakeholders to

understand business processes and related functional and technical requirement detail.

• Ensure delivery per SOW, identifying deviations from requirements and assumptions

and raise change orders as needed.

• Identify additional effort and incremental scope items, perform impact analysis for

scope change requests, document changes to requirements, configuration, and data

mapping, and create and discuss a plan for additional effort with customer (Change

Request or Future Phase)

• Develop detailed implementation estimates and plans for all phases of the delivery

lifecycle, including development, testing, training, communication, deployment, and

post-production support

• Partner with our industry-leading team of Solutions Architects, Developers, and

Technical Architects to solve complex problems and deliver best practice

implementations and enhancements on the client business platforms.

• Assist in R&D capacity understanding the needs of the market and designing solutions to

meet those needs. Work with the developers to build those solutions to take to market

• Manage the delivery team through the entire project lifecycle and track and report team

progress against timelines and plans

• Provide technical and functional expertise to project teams
• Coach and mentor project managers and functional team members
• Interview candidates for consulting roles
• Follow and understand new Salesforce product and technical capabilities resulting from

product releases and acquisitions

• Participate in marketing events (e.g. sales meetings)
• Demonstrate thought leadership through publishing, public speaking and client

presentations

What We Offer

Empowering Projects: With 500+ clients spanning diverse industries and domains, we provide an exciting opportunity to contribute to groundbreaking projects that leverage cutting-edge technologies. As a team, we engineer digital products that positively impact people’s lives.

Empowering Growth: We foster a culture of continuous learning and professional development. Our dedication is to provide timely and comprehensive assistance for every consultant through our dedicated Learning & Development team, ensuring their continuous growth and success.

DE&I Matters: At GlobalLogic, we deeply value and embrace diversity. We are dedicated to providing equal opportunities for all individuals, fostering an inclusive and empowering work environment.

Career Development: Our corporate culture places a strong emphasis on career development, offering abundant opportunities for growth. Regular interactions with our teams ensure their engagement, motivation, and recognition. We empower our team members to pursue their career goals with confidence and enthusiasm.

Comprehensive Benefits: In addition to equitable compensation, we provide a comprehensive benefits package that prioritizes the overall well-being of our consultants. We genuinely care about their health and strive to create a positive work environment.

Flexible Opportunities: At GlobalLogic, we prioritize work-life balance by offering flexible opportunities tailored to your lifestyle. Explore relocation and rotation options for diverse cultural and professional experiences in different countries with our company.

About GlobalLogic

GlobalLogic is a leader in digital engineering. We help brands across the globe design and build innovative products, platforms, and digital experiences for the modern world. By integrating experience design, complex engineering, and data expertise—we help our clients imagine what’s possible, and accelerate their transition into tomorrow’s digital businesses. Headquartered in Silicon Valley, GlobalLogic operates design studios and engineering centers around the world, extending our deep expertise to customers in the automotive, communications, financial services, healthcare and life sciences, manufacturing, media and entertainment, semiconductor, and technology industries. GlobalLogic is a Hitachi Group Company operating under Hitachi, Ltd. (TSE: 6501) which contributes to a sustainable society with a higher quality of life by driving innovation through data and technology as the Social Innovation Business.

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