PricewaterhouseCoopers

Line of Service

Advisory

Industry/Sector

Not Applicable

Specialism

Cybersecurity & Privacy

Management Level

Senior Associate

Job Description & Summary

At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives.

In ServiceNow consulting at PwC, you will gain extensive experience in ServiceNow applications and assist clients in optimising operational efficiency through analysis, implementation, training, and support tailored to ServiceNow software.

Focused on relationships, you are building meaningful client connections, and learning how to manage and inspire others. Navigating increasingly complex situations, you are growing your personal brand, deepening technical expertise and awareness of your strengths. You are expected to anticipate the needs of your teams and clients, and to deliver quality. Embracing increased ambiguity, you are comfortable when the path forward isn’t clear, you ask questions, and you use these moments as opportunities to grow.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Respond effectively to the diverse perspectives, needs, and feelings of others.
• Use a broad range of tools, methodologies and techniques to generate new ideas and solve problems.
• Use critical thinking to break down complex concepts.
• Understand the broader objectives of your project or role and how your work fits into the overall strategy.
• Develop a deeper understanding of the business context and how it is changing.
• Use reflection to develop self awareness, enhance strengths and address development areas.
• Interpret data to inform insights and recommendations.
• Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.

5-9 Years

Position Requirements

As a Senior Associate, you'll work as part of a team of problem solvers, helping to solve complex business issues

from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not

limited to:

• Use feedback and reflection to develop self awareness, personal strengths and address development areas.
• Delegate to others to provide stretch opportunities, coaching them to deliver results.
• Demonstrate critical thinking and the ability to bring order to unstructured problems.
• Review your work and that of others for quality, accuracy and relevance.
• Know how and when to use tools available for a given situation and can explain the reasons for this choice.

Seek and embrace opportunities which give exposure to different situations, environments and

perspectives.

• 
  
• Use straightforward communication, in a structured way, when influencing and connecting with others.
• Able to read situations and modify behavior to build quality relationships.
• Uphold the firm's code of ethics and business conduct.

Preferred Knowledge

Design, development and Implementation of Servicenow customization including core platform setup,

workflow administration, reporting data imports,custom scripting and third-party integrations.

• 
  

Good platform knowledge on Business rules, UI Pages, UI Macros, UI Scripts, script Includes, Client Scripts,

workflows, etc.

• 
  

Ability to lead/support the team responsible for the implementation and administration of the ServiceNow

platform, including managing system configurations, gathering and documenting user and process

requirements, developing workflow customizations, and performing quality assurance testing and user

acceptance testing

• 
  

Responsible for leveraging knowledge and experience to deliver end-to-end methodologies within

ServiceNow which includes architecting technical implementations, organizing and prioritizing development

effort, interfacing with vendors and management.

• 
  

Must possess the technical/functional skills necessary to make an impact on consulting project

engagements

• 
  
• Excellent client facing and communication skills (verbal and written skills)
• Familiarity and experience working in an agile development environment
• Good understanding of JavaScript and Web Services

Preferred Skill

Must Have Skills

• Javascript,HTML,CSS, Web Services
• ServiceNow Certified Administrator
• ServiceNow Certified Application Developer
• ServiceNow Certified Implementation Specialist - ITSM/HR/GRC/VR/ITOM/SecOps
• Exposure to developing and implementing ServiceNow with other tools.

Good To Have Skills:

• AngularJS or any other scripting language
• Exposure to Active Directory configuration/administration, Azure Web Services

Additional Job Description

Professional and Educational Background

Graduate/Bachelor's, BE/BTech, MCA

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Accepting Feedback, Active Listening, Agile Methodology, Analytical Thinking, Application Security, Communication, Configuration Management (CM), Creativity, Cybersecurity, Embracing Change, Emotional Regulation, Empathy, Enterprise Architecture, Human Resources (HR) Consulting, Inclusion, Intellectual Curiosity, IT Change Management, Learning Agility, Optimism, Risk Compliance, Self-Awareness, ServiceNow Customer Service Management (CSM), ServiceNow Ticketing Tool, Teamwork, Well Being

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

No

Government Clearance Required?

No

Job Posting End Date

March 31, 2025

Read Full Description