Your IT Future, Delivered.

Project Manager (Scrum Master)

Open to all PAN India candidates.

With a global team of 5800 IT professionals, DHL IT Services connects people and keeps the global economy running by continuously innovating and creating sustainable digital solutions. We work beyond global borders and push boundaries across all dimensions of logistics. You can leave your mark shaping the technology backbone of the biggest logistics company of the world. Our locations, Malaysia, Czech Republic and India earned the #GreatPlaceToWork certification, reflecting our commitment to exceptional employee experience.

Digitalization. Simply delivered.

At IT Services, we are passionate about Agile and Waterfall Our eCase team is continuously expanding. This role will play a critical role in shaping the organization's ServiceNow strategy and ensuring the successful delivery of high-quality solutions. As an Agile Coach cum Project Manager, you will be responsible to guide teams in Agile methodologies with the traditional project management role.

#DHL #DHLITServices #GreatPlace #ScrumMaster #AgileCoach #JIRA #Confluence

Grow together.

Our department is delivering build (projects) and run (support) services for DHL Express Applications. We are setting up new Agile teams to foster a collaborative and productive environment that drives successful project outcomes and enhances overall team performance.

playing a critical role in guiding teams through Agile transformations while ensuring successful project delivery, fostering a collaborative environment, and driving continuous improvement.

What you would do

• Mentor and coach teams on Agile principles, practices, and frameworks (e.g., Scrum, Kanban).
• Facilitate Agile ceremonies (e.g., Sprint Planning, Daily Stand-ups, Retrospectives) and ensure adherence to Agile practices.
• Assess team maturity and provide tailored guidance to improve performance and self-organization.
• Plan, execute, and oversee projects from initiation to completion, ensuring they are delivered on time, within scope, and within budget.
• Develop project plans, timelines, and resource allocation strategies.
• Manage project risks and issues, implementing mitigation strategies as needed.
• Act as a liaison between project teams and stakeholders, ensuring clear communication and alignment on project goals and expectations.
• Gather and prioritize requirements from stakeholders, translating them into actionable tasks for the team.
• Foster a culture of continuous improvement by encouraging teams to reflect on their processes and outcomes.
• Implement metrics and feedback loops to measure team performance and project success.
• Conduct training sessions and workshops on Agile methodologies for team members and stakeholders.
• Support the development of team members’ skills and capabilities in Agile practices and project management.
• Promote collaboration within and across teams, ensuring that everyone is aligned and working towards common goals.
• Facilitate conflict resolution and encourage open communication to address challenges.
• Stay updated on industry trends and best practices in Agile and project management, adapting strategies as necessary to meet evolving needs.

Ready to embark on the journey? Here’s what we are looking for:

As a Agile Coach cum Project Manager, having knowledge on Confluence is a huge plus. Relevant certifications (e.g., Certified ScrumMaster (CSM), Agile Certified Coach (ICP-ACC), Project Management Professional (PMP)) are often preferred will also be an integral part of this role.

You are a technology aficionado, therefore you have a good understanding of [SKILL 3, SKILL 4]. You are able to work independently, prioritize and organize your tasks under time and workload pressure. Working in a multinational environment, you can expect cross-region collaboration with teams around the globe, thus being advanced in spoken and written English will be certainly useful.

An array of benefits for you:

• Hybrid work arrangements to balance in-office collaboration and home flexibility.
• Annual Leave: 42 days off apart from Public / National Holidays.
• Medical Insurance: Self + Spouse + 2 children. An option to opt for Voluntary Parental Insurance (Parents / Parent -in-laws) at a nominal premium covering pre existing disease.
• In House training programs: professional and technical training certifications.