Job Function

Sales

The role

Key Account Manager:

A Key Account Manager is responsible for building and maintaining strong relationships with SoftwareOne’s strategic customers to ensure the ultimate customer experience and that maximum value is received throughout customer lifetime. This role provides ongoing sales support to existing key customers, manages the customer relationship, satisfaction, and retention. The Key AM builds & implements the account strategy, helps identify new sales leads, and collaborates with BDEs to develop sales plans and identify opportunities. The Key AM is ultimately responsible for the holistic relationship with high potential customers.

Role and Responsibilities:

• Be the primary point of contact and build and maintain long-term relationships with customers
• Develop a trusted advisor relationship with customer stakeholders and executive sponsors
• Take ownership on the customer experience
• Understand customer needs and business objectives and offer the right solutions to customers
• Ensure the timely and successful delivery of our solutions
• Keep customers satisfied by delivering exceptional service on a day-to-day basis
• Drive proactive new Sales, Renewals, and overall Opportunity Management.
• Manage day-to-day Customer and Partner Requests
• Develop, maintain and execute an account strategy with short-/ mid-/ and long-term goals on
• Account growth
• Profitability
• Customer retention
• Customer satisfaction
• Lead, moderate and orchestrate all activities on accounts
• Enhance organization’s reputation by taking ownership for accomplishing new and different requests; exploring opportunities to add value to our customers
• Track and forecast of defined account metrics, KPIs and financials

What we need to see from you

Essential Requirements/Experience:

• Full-time work rights in Australia
• Ability to commute to one of our offices and visit clients in Brisbane, Sydney or Melbourne
• 7-10 years' relevant experience
• Microsoft licensing/solution experience or SAP experience
• Building Relationships-Advanced
• Customer Centricity-Advanced
• Customer & Market Orientation-Advanced
• Customer Solution Management
• Negotiation Skilled

Desired Experience:

Building Relationships-Advanced

• Creates relationships with immediate team and across the organization characterized by a high level of acceptance, cooperation, and mutual respect.
• Forms relationships outside of the organization that supports individual growth and/or business success.

Customer Centricity-Advanced

• Establishes effective relationships with internal/external customers to understand their needs. Displays a customer service orientation when interacting with others.
• Is patient, calm and tolerant in difficult situations.

Customer & Market Orientation-Advanced

• Understands customers' strategic business objectives, how their decisions are made, their positions in the market, their opportunities and their challenges and has a clear understanding of existing and emerging market and industry needs.

Customer Solution Management

• Adapt at budgeting, financial forecasting, cost management, analysis, and reporting for specific business unit/ function.

Negotiation Skilled

• Ability to overcome or minimize barriers and address needs and preferences of key decision makers, using assertive tactics when appropriate and has the ability to achieve a win-win outcome for SWO and the customer.

Please note that SoftwareOne does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Services Agreement (per our global standard) with the agency/recruiter, SoftwareOne will not consider or agree to payment of any referral compensation or recruiter fee.

Why SoftwareOne?

Expression of Interest: Are you interested in a future career at SoftwareOne Australia? Apply to let us know and we'll consider your application when a vacancy opens us.

Discover the heartbeat of SoftwareOne! Our 7 core values aren't just words – they're the beating heart of our company culture. Join us in a journey that unveils the essence of how we work, connect, and succeed. Watch the video to dive deep into the values shaping our everyday interactions, customer relations, and team spirit.

Please note that SoftwareOne does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Services Agreement (Job-Specific per our global standard) with the agency/recruiter, SoftwareOne will not consider or agree to payment of any referral compensation or recruiter fee.

Accommodations

SoftwareOne welcomes applicants from all backgrounds and abilities to apply. If you require reasonable adjustments at any point during the recruitment process, email us at reasonable.accommodations@softwareone.com. 

Please include the role for which you are applying and your country location. Someone from our organization that is not part of the decision-making process will be in touch to discuss your specific needs and we will make every effort to accommodate you. Any information shared will be stored securely and treated in the strictest of confidence in line with GDPR. 

At SoftwareOne, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Additionally, we encourage experienced individuals that have taken an intentional career break and are now prepared to return to work to explore our SOAR program.