Royal Bank of Canada

Job Summary

Job Description

What is the Opportunity?

City National Bank (CNB), an RBC company, is seeking a Senior Site Reliability Engineer (SRE), who will be responsible for supporting CNB digital, corporate applications along with the implementation of Site Reliability Engineering solutions.

As a Sr. SRE, you will play a critical role in ensuring the availability, reliability, scalability, and performance of key applications, balancing production support responsibilities with continuous improvement initiatives. The ideal candidate will have deep expertise in agile application development, operations, technology lifecycle management, infrastructure and automation to reduce toil, improve observability, resolve complex production incidents, address underlying root causes, while fostering a culture of continuous learning through blameless postmortems, building resilience, reliability, and operational excellence and should be able to take on a production support role and part with the SRE teams in Digital, Corporate Functions and Data Services.

What will you do?

• Implement advanced monitoring, alerting, and automated remediation strategies to prevent incidents before they impact business operations.
• Collaborate and foster an SRE mindset to reduce toil, automate mundane tasks.
• Implement SRE solutions, focusing on monitoring, alerting, machine learning-based anomaly detection, self-healing, and reliability testing.
• Collaborate with teams to enhance platform infrastructure, improving service resilience, reliability, quality, and time-to-market for software solutions.
• Detect, diagnose, and resolve Incidents; Analyze, identify, and address Problems; and Review, raise change tickets as required.
• Support technology lifecycle management (server patching, certificate renewals, risk remediation) with a strong focus on post implementation validations and automation-first principles.
• Implement SLI / SLOs and ensure availability targets for mission-critical applications.
• Ensure compliance with regulatory and security requirements, including segregation of duties for sensitive environments.
• Stay ahead of emerging technologies, leveraging continuous learning opportunities to drive innovation and efficiency.
• Provide hands-on application production support, including off-hours coverage as needed.

What do you need to succeed?

Must-have:

• 3+ years of experience in Application Support, Software Development (SDLC), and Operations.
• Strong proficiency in at least two programming languages (Java, Python, .NET, SQL, Databases)
• Experience in SRE, DevOps, OnPrem, Hybrid, Cloud native platforms, Job Scheduling, Managed File Transfers, and Data Services.
• Good understanding of resilient IT solutions, driving continuous service improvements, and enhancing production reliability through automation and best practices.
• Advanced experience in a variety of environments (Linux, Windows, Databases, Cloud, distributed and mainframe, business workflows, and Services/APIs)
• Hands-on experience in a variety of DevOps / SRE tools (Ansible, Dynatrace, Moogsoft, PagerDuty, ServiceNow, Elastic, Logstash, Kibana, Logic Monitor, Jenkins, Cucumber, CA Work Automation, Power BI, ETL related tools etc)
• Excellent communication, analytical and problem-solving skills to diagnose, resolve complex production incidents and lead blameless postmortems to identify & address root causes.

Nice-to-have:

• Prior experience working as a SRE in the financial services industry is preferred.
• Knowledge of Digital Identity Access Management, Internet / Mobile Banking Platforms, Microservices, Data Services, Test Automation and Corporate applications (HR, Finance, Risk, Compliance etc) is preferred.

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including competitive compensation, bonuses, and flexible benefits.
• Continued opportunities for career advancement.
• World-class sales training, coaching, and development opportunities.
• Support from a dynamic, collaborative, progressive, and high performing team, as well as world-class tools and training.
• Opportunity to achieve great success and grow your career with RBC.

#LI-Hybrid

#LI-Post

#TECHPJ

Job Skills

Agile Tools, Analytical Thinking, Application Performance Management (APM), Application Services Management, Automation Technology, Batch Scheduling, Change Management, Cloud Computing, Database Monitoring, DevOps, Incident Management, ITIL Problem Management, IT Service Management (ITSM), Managed File Transfer, Microsoft Azure, Monitoring Tools, PL/SQL (Programming Language), Problem Solving, Scripting, Site Reliability Engineering, Software Development Life Cycle (SDLC) Methodologies

Additional Job Details

Address:

410 GEORGIA ST W, FLOOR 3:VANCOUVER

City:

VANCOUVER

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

TECHNOLOGY AND OPERATIONS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2025-02-20

Application Deadline:

2025-03-28

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

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