The Nielsen Company

Company Description

At Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. Our talented, global workforce is dedicated to capturing audience engagement with content - wherever and whenever it’s consumed. Together, we are proudly rooted in our deep legacy as we stand at the forefront of the media revolution. When you join Nielsen, you will join a dynamic team committed to excellence, perseverance, and the ambition to make an impact together. We champion you, because when you succeed, we do too. We enable your best to power our future.

Job Description

About the Role

• Flexible evening work
• Dynamic and supportive team environment
• Possibility to build skills and experience other facets of the market research industry
• This is an office-based role at our office in Lane Cove.

Qualifications

Responsibilities

• Call Centre Operators will utilize their organization and communication skills to conduct surveys and quality control calls to maintain the integrity of the TV Ratings Panel.
• Calling new and potential panel members to ask them to take part in the TV Ratings panel.
• Maintaining good customer relations with panel members, helping to answer inquiries and solve panel-related problems and issues.

Qualifications & Skills

• Call centre experience preferable
• Excellent communication skills
• An eye for detail
• Demonstrated problem-solving ability
• Adaptability
• Excellent work ethic
• A professional and organized approach to work commitments
• Commitment to providing excellent customer service
• Positive attitude

Working Hours

• The shift timings initially will be from Mon-Thursday ( 5 p.m.-9 p.m.), Friday ( 4 p.m.- 8 p.m), Saturday (12 p.m. - 4 p.m. OR 1 p.m. -5 p.m.), Sunday ( 1 p.m. -5 p.m.)
• The positions will involve working to a fortnightly roster, with a minimum requirement of three shifts a week, which must include either a Saturday or Sunday.

Additional Information

Please be aware that job-seekers may be at risk of targeting by scammers seeking personal data or money. Nielsen recruiters will only contact you through official job boards, LinkedIn, or email with a nielsen.com domain. Be cautious of any outreach claiming to be from Nielsen via other messaging platforms or personal email addresses. Always verify that email communications come from an @nielsen.com address. If you're unsure about the authenticity of a job offer or communication, please contact Nielsen directly through our official website or verified social media channels.