Transcom

Description

Transcom Worldwide is one of the leading global customer experience companies, supplying local and global clients in multiple markets. With our global footprint and forward-leaning customer experience solutions, we serve our clients via different channels like voice, chat, social media, etc.

An exciting opportunity with this dynamic and fast-growing business awaits the right candidate in the role of a Salesforce Developer.

Responsibilities

• As a Salesforce Solution Architect, your primary responsibility will be to conduct and manage requirement validation from both technical and functional feasibility points of view
• You will design and document high-quality software solutions according to specifications and standards
• In this role, you will analyze and review business and functional requirements, ensuring accurate solutions by converting user stories
• Additionally, you will document and design custom applications based on specified requirements and standards
• Your expertise will be crucial in providing solutions and recommendations to any issues reported by business users
• Proactively applying best practices, you will strive to avoid future issues and ensure the efficiency of software solutions
• Collaboration with the Product Owner and technical IT Architect will be necessary for technology consultations, mentoring, architecture reviews, and technology Proof of Concepts (PoCs)
• As part of a global team, you will work closely with colleagues to achieve project goals
• Qualifications
• A university degree (Technical or Business) or equivalent experience
• Proven knowledge of SalesCloud and ServiceCloud, demonstrating your expertise in these Salesforce platforms
• Training or certification in Salesforce, validating your proficiency in its functionalities
• General knowledge of CRM business processes to understand the broader context of software solutions
• Ability to interact effectively with stakeholders across IT and business departments, facilitating collaboration and understanding
• Understanding of integration scenarios, ensuring seamless connectivity between systems
• Training or certification in agile methodologies (SCRUM), enabling you to work efficiently within an agile development environment
• Good understanding of Agile principles to support iterative and collaborative software development
• Several years of software development, testing, and operations experience
• Good proficiency in both German and English languages, allowing for effective communication in our multicultural work environment

“We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.”