UserTesting

We’re UserTesting, a leader in experience research and insights; we believe the path to human understanding and great experiences start with a shared understanding—seeing and hearing how another person engages with the world around them and taking in their perspective. Working at UserTesting, you will be empowered to help organizations discover the human side of business–transforming how they work, collaborate, innovate, and bring new products and experiences to market. This is what inspires us, and it’s how we enable companies to connect with their audiences naturally and organically through an experience that is uniquely, and intentionally human.

A trusted company by top brands for 15+ years, UserTesting, recently merged with UserZoom, has over 3,400 customers in 50 countries, including 75 of the Fortune 100 companies. Joining our team means being part of a passionate group focused on transforming how companies learn from and understand their customers. Come join us and help us build the engine for human understanding.

The Team

We are a cross-disciplinary group made up of writers, designers and researchers. Our team works closely with engineers, data scientists, product managers and other specialties to design and build the platform our 3,400 customers rely on for human insight in their own design process.

We are a globally distributed team, although many of us live near to company offices and choose to work in person if we want to - those locations include Vancouver, Edinburgh, London, Barcelona and Paris. Our office spaces have been designed to support the kind of activities like workshops or design critiques and these spaces are connected seamlessly to our colleagues around the world via Zoom rooms.

We’re collaborative by nature, user-centred (obviously) and passionate about delivering a product that meets the needs of our customers and contributors. 

Our culture is one of kindness and inclusivity and we encourage and support each other to be our true selves at work believing that we produce our best work in this way.

Job Summary:

We're looking for an experienced Product Designer II to help drive the user experience vision and execution of new platform features. The right candidate is effective at driving solutions that meet customer needs and strategic business goals. 

What you will be doing:

• Uncover what our customers are thinking and turn those insights into a best-in-class user experience
• Lead concept ideation and collaborate with a team of product managers, software engineers, data scientists, user researchers, UX writers and other product designers to understand data requirements and deliver innovative, intuitive data visualization solutions
• Design elegant solutions to complex interactions and workflows with a variety of low and high-fidelity design artifacts and workshop facilitation
• Comfortable with ambiguous, green-field work as well as iterative design
• Collaborate with team leads to identify, prioritize and develop a design plan to support strategic roadmap initiatives
• Communicate scenarios, end-to-end experiences, interaction details, and visualization specifications to stakeholders and the teams that will be implementing them
• Work on features and products through their entire lifecycle, including discovery (user research, competitive analysis, opportunity maps), ideation (concept generation & testing, rapid iteration), development (usability testing, design QA, artifact creation), launch, and beyond

What we are looking for:

• Experience in user-focused design for digital interfaces including work in software, digital agencies, or other relevant product areas.
• Solid experience in relevant industry (UX design, UI design, product design, etc).
• Experience with an evidence-based approach to product design
• Collaborative with cross-functional teams
• Able to iterate quickly and design within an agile development process
• Familiar with qualitative and quantitative research methods
• An ability to present your work with confidence
• Ability to prioritize projects, communicate progress, and deliver on time
• Eager to learn, collaborate and be open to receiving feedback and constructive criticism, from the design team and cross-disciplinary partners.
• Proficient in design software such as Figma, Figjam, Framer, Sketch, Invision, etc.
• A high level of English communication skills is a must, written and spoken.

UserTesting is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program. Women, minorities, individuals with disabilities and protected veterans are encouraged to apply. We welcome people of different backgrounds, experiences, abilities and perspectives. UserTesting will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.