Amazon

DESCRIPTION

Job Title: DSP Program Manager

Position Overview:

Here at Amazon, we're seeking for an experienced Program Manager to lead our pricing initiatives for the Delivery Service Partner (DSP) program in India. We are seeking a detail-oriented Capacity Planner to optimize our two-wheeler delivery fleet operations. This role focuses on ensuring efficient utilization of our biker delivery fleet while maintaining service quality and cost-effectiveness.

Key Responsibilities:

• Plan and optimize two-wheeler fleet capacity based on demand forecasts and historical data
• Collaborate with stakeholders to drive sustainability goals by adding EV fleet
• Monitor and analyze biker utilization rates and productivity metrics to optimize cost to serve
• Develop staffing plans for regular operations and peak periods
• Analyze delivery patterns and suggest improvements across zones
• Coordinate with operations teams to ensure adequate capacity is available and implement mechanisms to track onboarding and reduce roll overs
• Work with central and regional capacity leaders to build required flexibility and generate weekly capacity dashboards

Required Qualifications:

• Bachelor's degree in Operations Management, Supply Chain, or related field
• 5+ years’ experience in delivery operations or fleet management
• Strong analytical and quantitative skills
• Proficiency in Excel and data analysis tools
• Understanding of urban mobility and last-mile operations

Technical Skills:

• Advanced Excel (pivot tables, VLOOKUP, macros) • Basic SQL knowledge • Experience with workforce management tools • Familiarity with routing and scheduling software • Knowledge of GPS tracking systems

Preferred Qualifications: • Experience in ecommerce, food- delivery or quick commerce operations •Knowledge of labor laws and rider compliance requirements • Background in workforce scheduling •experience with simulation tools • Familiarity with weather impact on two-wheeler operations

BASIC QUALIFICATIONS

• 3+ years of program or project management experience
• 3+ years of working cross functionally with tech and non-tech teams experience
• 3+ years of defining and implementing process improvement initiatives using data and metrics experience
• Bachelor's degree
• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
• Experience defining program requirements and using data and metrics to determine improvements

PREFERRED QUALIFICATIONS

• 3+ years of driving end to end delivery, and communicating results to senior leadership experience
• 3+ years of driving process improvements experience
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Experience building processes, project management, and schedules

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.