The HC Companies

We are currently seeking a Sales Administrator to join our Grower Team. This position is located on-site in our Shelton, CT office. The company supplies national retailers, garden centers and floral growers with its unique collection of decorative planters, garden fountains and other outdoor décor.

The Grower Team works with floral growers across North America to design and develop decorative containers to complement a wide range of flowers and plants. This position will work collaboratively to provide support to our Grower sales team and will be communicating directly with our customers, design team and production department. The ideal candidate should be highly organized, detail orientated and an excellent communicator who exhibits positive energy.

Responsibilities & duties:

• Data Management & Information Flow: Gather and facilitate the flow of information throughout the entire lifecycle of an order. From product design to final delivery, take ownership of data to ensure seamless communication across departments.
• Project Tracking & Reporting: Track and report on project milestones, providing frequent status updates to account managers, department leaders, and internal team. Project tracking includes but is not limited to product presentations, pricing information, design status, product details, design revisions, sales quotes, purchase orders and sales orders.
• Multi-Source Data Collection: Gather and input data from multiple sources, including phone, email, independent research, and in-person interactions.
• Problem-Solving & Issue Resolution: Identify, investigate, and proactively address potential issues, proposing relevant solutions using a multi-dimensional approach.
• Pricing Facilitation: Assist in managing and verifying pricing details, ensuring accurate communication of cost structures to internal teams, factories, and customers.
• Factory Communication: Act as a key liaison between internal teams and factories, ensuring timely updates on design status, new product information, samples, and quotes.
• Sales Support & Coordination: Assist account managers with backend sales processes, including sample coordination and ensuring all necessary information is provided to internal and external partners to help close deals. Responsible for setting up and taking down the showroom in accordance with the specific program/items being presented.
• Professional Communication: Monitor and respond to all emails and phone messages in a timely and professional manner.
• Primary Support for Traveling Account Managers: Serve as the main point of contact for account managers when they are traveling, assisting in gathering and relaying critical information.
• Bachelor’s degree preferred in Business Administration, Supply Chain Management, Communications, or a related field (or equivalent experience).
• 5+ years of administrative experience working in a fast-paced environment.
• Must be a self-starter with the ability to manage multiple tasks simultaneously and with minimal instruction.
• Must have exceptional organizational, time management, leadership, negotiation, analytical, and problem-solving skills.
• Must be patient, professional and compassionate when dealing with customer issues.
• Advanced Microsoft Office skills required: Word, Excel, & Outlook and PM software.