HM Revenue and Customs

Contents

• Location
• About the job
• Benefits
• Things you need to know
• Apply and further information

Bristol, Edinburgh, Manchester, Newcastle Upon Tyne, Telford, Worthing

About the job

Job summary

Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it’s really like to work at HMRC.

Visit our YouTube channel to watch the full series and come and discover your potential.

HMRC Chief Digital & Information Office is made up of Customer Groups which are working independently towards one common goal. Our role sits within HMRC’s Chief Digital & Information Office (CDIO) Group that deliver in-house solutions for projects and programmes that deal with a broad range of business, technical and operational issues. Our CDIO offices are hi-tech, state-of-the-art facilities that allow our teams to maximise their capabilities.

CDPO sets the direction and strategy for product development and oversees the product lifecycle, ensuring the business and CDIO are working together. Our purpose is to provide cost effective reliable products and services, enabling our customers to accelerate their productivity through automation, innovation and efficient delivery in support of HMRC objectives.

We are committed to creating a great place to work for all our colleagues; an inclusive and respectful environment that reflects the diversity of the society we serve.

We want to maximise the potential of everyone who chooses to work for us, and we offer a range of flexible working patterns and support to make a fulfilling career at HMRC accessible to you. Diverse perspectives and experiences are critical to our success, and we welcome applications from all people from all backgrounds with the experience and skills needed to perform this role.

In the Delivery Management profession, we are passionate about our teams, and supportive of our colleagues. We have a Delivery Manager Community to learn, share and support each other.

Our community is made up of diverse individuals with a range of backgrounds and experiences. We have clear profession career paths, supported by Senior Delivery Managers, Heads of Profession and Profession Leads.

Job description

This is an exciting opportunity to join HMRC’s CDIO (Chief Digital & Information Officer). You will be working on one of HMRC priority programmes and projects that will align to HMRC strategic direction and CDIO’s IT strategy.

The complexity or breadth of products or teams will vary in this role, depending on the context of the work assigned.

For those who thrive in a fast-paced, exciting, and motivational environment, we offer unique and unparalleled opportunities to work with some of the latest technologies and make a real, lasting difference.

Key Responsibilities

As an IT Delivery Manager, you will be responsible for:

• The end-to-end delivery of one or more medium to large scale IT projects.
• Production and management of end-to-end IT delivery plans and status reports.
• Identification, management and escalation of IT risks, issues and dependencies.
• Raising, monitoring and challenging commercials / costs across all delivery teams and commercially engaged delivery partners.
• Financial forecasting and tracking of all project expenditure
• Building and maintaining effective and collaborative relationships in order to achieve successful outcomes for the business.
• Applying your experience / understanding of both Agile and waterfall delivery methodologies in a Delivery Management setting.
• Line management of Associate IT Delivery Managers.
• Removing blockers for successful delivery.
• Coaching team members, CDIO and HMRC stakeholders in Agile or Delivery Management
• Being an active member of the Delivery Manager community.
• Using variety of team forming, norming and storming techniques to build self-sufficient and empowered teams.
• Creating a team environment that fosters success and self-organisation.
• Working closely with Product Managers, Delivery Managers or project managers collaboratively to ensure delivery of the products is aligned with the project scope, requirements, and timeline constraints

Person specification

Essential Criteria:

The successful candidate will need to demonstrate practical knowledge and experience in the following:

• Delivering medium to large scale technical or IT enabled business change projects against a backdrop of large-scale organisational change.
• Excellent communication and collaboration skills.
• Operating across tight & complex governance frameworks, and a sound knowledge of risk & cost management.
• Building and maintaining strong working relationships with stakeholders facilitating collaboration in order to achieve successful outcomes for the business.
• Project Governance including creating and managing a project plan and tracking risks / issues / dependencies.
• Commercial awareness including managing and monitoring of project costs and budgets ability to effectively challenge external suppliers to ensure best service and value for money.
• Utilising both Agile and Waterfall methodologies.

Desirable Criteria:

Ideally, the successful candidate will also demonstrate knowledge and experience in the following:

• HMRC recognised project management tools and methodologies
• Previous experience in the HMRC IT end-to-end change lifecycle.
• Evidence of playing a key role in influencing strategic decision making and demonstrating an understanding of strategic consequences of IT decisions.
• A recognised or a willingness to work towards Delivery Management qualifications such as Prince 2 Practitioner, Agile Practitioner or Managing Successful Programmes (MSP).

Desirable criteria is not essential for the role but may be considered by the vacancy-holder where candidates have the same scores at interview.

Benefits

Alongside your salary of £44,110, HM Revenue and Customs contributes £12,778 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.

We offer a generous leave allowance, starting at 25 days and increasing by as day for every year of qualifying service up to a maximum of 30 days.

• Pension - We make contributions to our colleagues’ Alpha pension equal to at least 28.97% of their salary.
• Family friendly policies.
• Personal support.
• Coaching and development.

To find out more about HMRC benefits and find out what it’s really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : Shehzad Qasim
• Email : shehzad.qasim@hmrc.gov.uk

Recruitment team

• Email : unitybusinessservicesrecruitmentresults@hmrc.gov.uk

Further information

Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. You have the right to complain if you feel there has been a breach of the Recruitment Principles.

In the first instance, you should raise the matter directly via ubsrecruitmentcomplaints@hmrc.gov.uk. If you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their website.

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