Continental Battery Systems

Continental Battery Systems is a rapidly growing North American PE-backed company looking to add a highly-skilled, energetic, and collaborative employee to our team. We are seeking a career-minded candidate looking for an exceptional opportunity for business contribution, professional development, and career progression. The right candidate will be energetic, customer-focused, and determined to add value within a fast-paced organization.

We offer great benefits, including:

• Medical, Dental, and Vision
• Substantial 401k match
• Robust voluntary benefits package
• PTO and paid holidays off
• Significant employee product discounts (up to 12% over cost!)

At Continental Battery Systems, we want to help you grow! We invest training and resources in our employees, because we know that our people are what make our company a unique and special place to work. We offer great company discounts and a competitive benefits package, while also offering lots of opportunities for you to be your best self! Our focus on safety, wellness, and teamwork are the foundations of how we operate every day. We invite you to see for yourself.

Whether in the warehouse or in an office, our dedication to excellent customer service is what binds all of our team members across the country. We also pride ourselves on providing renewable solutions and a battery recycling program that delivers reliable power to our communities while also reducing our carbon footprint. We value the positive impact our business brings to the communities we serve and are looking for a candidate to join our team that has the same outlook on customer service.

Helpdesk Technician II

General Description (major areas of responsibility of this position):

A Help Desk Technician II is responsible for providing advanced technical support to end-users and managing the SAAS Based IT infrastructure. This role requires a strong understanding of IT systems, network infrastructure, and troubleshooting techniques. The technician will be responsible for resolving complex technical issues, implementing IT solutions, and ensuring system uptime and security.

Minimum Qualifications:

Formal Training (courses, degrees, and credentials required):

• AA Degree or equivalent; BA preferred

Experience (type and amount of experience required):

• Minimum 2 years of exceptional work within systems administration including experience with system administration, network troubleshooting, and help desk support.

Knowledge, Skills, Abilities, and Values (KSAV) (type and level of job/team-related attributes minimally required to accomplish expected results):

Knowledge:

• Advanced knowledge of Google Workspace Administration, NetSuite Security Administration, Google Workspace Suite (Sheets, Docs, Slides), and Server Operating Systems (Windows Server, Linux)
• Advanced knowledge of RMM Experience including installing executables (Outlook, Excel) on windows devices
• Advanced knowledge and EDR Experience
• Advanced knowledge of network protocols (TCP/IP, DNS, DHCP)
• Advanced knowledge of security best practices
• General knowledge of all EHS procedures, methods, and techniques (language, safety tips, etc.)
• General knowledge of business policies and practices, document flows, general office procedures, rules, methods, and techniques
• General knowledge of Information Technology Infrastructure Library (ITIL) framework
• General knowledge of Cloud Technologies (Google), Scripting Languages (PowerShell, Python), and Linux terminal commands

Skills:

• Advanced skill in practicing safe work habits
• Strong problem solving and analytical skills
• Excellent verbal and written communication skills
• Strong skills in communicating and building positive rapport with customers through delivering quality customer service (producing satisfaction; delivering happiness)
• General skill level in English composition and conversation (read, write, and speak English with good pronunciation, proper word use, structure, and grammar); Additional language preferred
• General skill level in math (basic functions (addition, subtraction, multiplication, division, percent, and fractions), mathematical reasoning, number sense, reading charts and graphs)
• General skill level in use of business machines (phone, pc, copy, fax, and scanner)
• General skill level in typing (accurate at 30 wpm)
• General skill level in organization/orderliness and establishing priorities
• General skill in defusing an agitated or confrontational person; handle grievances with professional etiquette
• Basic skill in use of customer resource management (CRM) software

Abilities

• Advanced ability to follow defined process steps with high repeatability and ability to document processes and procedures
• Advanced ability to work in a group/team or independently, when needed
• General ability to interface with flexibility/adaptability to work effectively with a wide variety of people (identify and match approach to customer preference/personality type)
• General ability to analyze situations, strategize actions, and solve problems quickly and effectively. General ability to troubleshoot complex technical situations
• General ability to identify, support, develop, and execute appropriate intermediate and long-range improvement goals that support department and company objectives
• General ability to maintain confidentiality
• Basic ability to effectively train new hires on mastered job processes, techniques, and procedures
• General ability to stay current with emerging technologies

Values:

Consistent demonstration of adherence to Company Values is a basic requirement for continued employment:

• Empowered and Engaged: trustworthy, great work-ethic, skilled, highly productive
• Customer-Centric: positive-relations-builder, devotion to serve well, great-reputation-builder
• Powerful Brands and Services: dedicated to high quality, reputable problem solver, known for meeting and exceeding expectations
• Always Moving Forward: dedicated to continuous improvement in all areas, choices represent good character, process improver
• One-Team: collaborative, expresses high emotional intelligence, positive cooperative spirit
• Environmental Health and Safety: significant work ethic associated with improvements devoted to preventing EHS failures, follows EHS policies and practices

Job-Specific Responsibilities:

Advanced Help Desk Support:

• Provide advanced technical support to end-users, resolving complex issues related to hardware, software, and network connectivity.
• Troubleshoot and resolve escalated help desk cases.
• Provide remote and on-site technical support.

Server Administration:

• Manage and maintain Google Virtual Server infrastructure.
• Install, configure, and upgrade server operating systems and applications.
• Monitor server performance and proactively address issues.
• Implement and maintain server security measures.

Network Administration:

• Manage and maintain network infrastructure, including routers, switches, and firewalls.
• Troubleshoot network connectivity issues.
• Implement and maintain network security measures.

Project Implementation:

• Participate in IT projects, including system upgrades, migrations, and new implementations.
• Lead in the planning, implementation, and testing of IT solutions.

Documentation:

• Create and maintain accurate and up-to-date documentation for IT systems and processes.
• Develop and maintain knowledge base articles.

Security:

• Implement and maintain security policies and procedures.
• Conduct regular security audits and vulnerability assessments.
• Respond to security incidents and threats.