Kidderminster - Army Reserve Centre (ARC) Applications are invited from across the East Midlands region. Please contact the Recruiting Line Manager if you would like to discuss location
Are you a dedicated person who is passionate about making a difference?
Would you like to work for the Ministry of Defence?
Defence Business Services (DBS) is one of the largest shared service organisations in Europe that provides a wide range of corporate services, to over 1.2 million end users, including serving and past military and families, as well as MoD civil servants and industry. DBS delivers large scale administration and smaller specialist services to enable the wider MOD to focus on its core aims, maintaining the UK’s Defence and Security. Services include Human Resources, Pay, Veterans, Finance and Procurement.
DBS is committed to creating a great place to work for all our colleagues. We are building an inclusive culture and respectful environment that reflects the diversity of the society.
We want to maximise the potential of everyone who chooses to work for us through opportunities to develop your skills and experience. We also offer a range of flexible working patterns and support to make a fulfilling career accessible to you and offer a Civil Service pension with an average employer contribution of 28.97%. Where your role permits, we support a blended working approach alternatively known as hybrid working.
Where business needs allow, some roles may be suitable for a combination of office and home-based working. This is a non-contractual arrangement where all office-based employees will be expected to spend a minimum of 60% of their working time in office, subject to capacity and any required workplace adjustments. Requirements to attend other locations for official business, or work in another MOD office, will also count towards this level of attendance. Applicants can request further information regarding how this may work in their team from the Vacancy Holder (see advert for contact details). Defence Business Services cannot respond to any questions about working arrangements.
Come and join the DBS community today!
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Veteran Services (VS) is part of the Armed Forces and Veterans Team and is responsible for providing support to the Armed Forces (AF) community through a Triage Service and a network of Case Managers across the UK and Republic of Ireland. We work with the Royal Navy, the British Army, the Royal Air Force, local authorities, voluntary organisations, service charities and OGD’s. The service provides assistance for those transitioning from service to civilian life, advising bereaved families, applying for armed forces compensation, and providing information and guidance on the support available to the AF community. Our Transition services are governed by the MOD’s Holistic Transition Policy as detailed in Joint Service Publication (JSP)100.
Our network of case managers facilitate access to support based on a holistic assessment of each clients situation covering aspects such as healthcare, accommodation, finances, employment and well-being. They provide information and guidance on the Armed Forces Compensation Scheme, war Disablement Pension Scheme and general guidance on Service pensions as well as DWP benefits.
Joining VS offers the opportunity to be part of a professional, committed, energetic team, working in a high-profile, fast-paced subject area that attracts significant media and ministerial attention. You will be required to work at pace to achieve your objectives, support our collective aims and respond to the dynamic environment in which we operate.
Successful applicants will be provided with training to meet the demands of this role and are expected to maintain up to date and relevant skills and training whilst in post, both guided by Civil Service Required Learning and by independently identifying opportunities whilst in post.
Veterans Services has been the subject of, and affected by, an independent review, which was commissioned by MOD and Cabinet Office Ministers under the previous Government to ensure the UK Government is providing the right support to the right people in an efficient, value for money way. The recommendations are available on gov.uk – The Independent Review of UK Government Welfare Services for Veterans – GOV.UK (www.gov.uk).
Following the review and in response to the new Government’s priorities we have embarked on a significant programme of change which will continue into 2025/26. Continuing to adapt and flex in line with the evolving Government vision of support for veterans, may affect the focus and responsibilities of our roles.
This role presents an exciting opportunity to be part of changing what we do and how we do it. You are strongly encouraged to familiarise yourself with the review detailed above and its recommendations, and developments across the sector, to help you understand what changes we are likely to be implementing in due course.
VS has a national footprint located across the UK and at 5 DBS centres in Kidderminster, Norcross, Centurion, Belfast, and Glasgow. We are recruiting a Field Team Manager for the new East Midlands Field Team which has a nominal hub at Stanford Hall. The associated DBS centre is Kidderminster Army Reserve Centre.
The Field Team Manager is responsible for managing and overseeing the delivery of a progressive, high-quality service within a designated geographical area. You will be responsible for line managing a local field team (typically between 4-8 staff), ensuring that colleagues are knowledgeable and competent to deliver high-quality client outcomes in line with Veterans Services’ remit. Your ability to lead, manage and inspire your team through change is really important. Collaboration is key, as you will work with other field teams and colleagues across the organisation to ensure a unified One Service, One Team, One Way approach. Additionally, you will contribute to the continuous improvement and ongoing development of Veterans Services.
You will be required to work with clients, stakeholders and colleagues by all suitable means, including face to face, email, phone and a range of meeting platforms including Skype, MS Teams. You will be a confident communicator and presenter, able to convey information, engage audiences and build positive enduring relationships at all levels. You will have confidence and/or familiarity with MS Office applications, including MS Teams, Word, Excel, One Note and a willingness and aptitude for learning new IT skills.
Travel throughout your designated area of responsibility and a valid driving licence will be required. Frequent travel and occasional overnight stays are necessary as part of the role to engage, collaborate, and fulfil team training requirements.
A VS Field Team Manager's main responsibilities are:
Service Delivery Management
Line Management
Stakeholder Engagement
Veterans Services Management Team
Learning and Development
Essential:
Desirable:
Full UK Driving License
We'll assess you against these behaviours during the selection process:
We only ask for evidence of these behaviours on your application form:
Alongside your salary of £36,530, Ministry of Defence contributes £10,582 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
Allowances
The post does not offer relocation expenses.
Please be advised that the Department is conducting a review of all pay related allowances which could impact on those allowances that the post currently being advertised attracts.
External recruits who join the MOD who are new to the Civil Service will be subject to a six-month probation period.
Employment Hours
This position is advertised at 37 hours per week.
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.
Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. If you feel a department has breached the requirement of the Recruitment Principles and would like to raise this, please contact DBS-EnhancedRecruitmentTeam@MOD.gov.uk in the first instance. If the role has been advertised externally (outside of the Civil Service) and you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: http://civilservicecommission.independent.gov.uk/civil-service-recruitment/complaints/
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