HM Revenue and Customs

Contents

• Location
• About the job
• Benefits
• Things you need to know
• Apply and further information

Bristol

About the job

Job summary

Explore the world of HMRC Estates, where we lead the way in government property transformation. As a key player in one of the UK's largest property programmes, HMRC Estates offers safe, inclusive workplaces and exceptional career development opportunities. Our team is dedicated to delivering high-quality, user-friendly services that enable our colleagues to thrive in an environment where they truly belong. Watch the video below to meet some of our team and come and discover a career in your hands at HMRC. 

Build a Career in Property with HMRC Estates

Are you looking for an organisation that cares about the work-life balance of its workforce? An employer who offers structured personal development, progression opportunities and outstanding training? Well look no further! At HMRC we are committed to creating a great place to work for all our colleagues; an inclusive and respectful environment that reflects the diversity of the society we serve.

We do this by taking equality, diversity and inclusion into account in everything we do.

Diverse perspectives and experiences are critical to our success and we welcome and encourage applications from all people from all backgrounds with the relevant experience and skills. We want to maximise the potential of everyone who chooses to work for us and we offer a range of flexible working patterns and support to make a fulfilling career at HMRC accessible to you. What’s more, most roles offer hybrid working where you spend part of your working week at home giving you even more control over your work-life balance. 

Inside HMRC Estates: Meet our Workplace Operations team

Job description

As the Head of Estates for Bristol you will lead the Workplace Operations Bristol Regional Team to deliver successful operations within the high profile Government Hub, 3 Glass Wharf, and also lead our satellite and VOA operational sites assigned to the Bristol Region.

You’ll lead on engagement with senior stakeholders and building users across HMRC and other Government Departments. You will have responsibility for making, supporting and implementing a wide range of decisions impacting the customer experience, providing a first class building and excellent services for our customers. 

Key Responsibilities:

• Developing and maintaining positive stakeholder relationships and delivering highly customer-focussed accommodation and related services.
• The role represents the senior Estates presence within the Region and the post holder will need to deliver in all aspects of that leadership role.
• Collaborate with senior colleagues to benchmark performance of a range of contracts with Estates and against other Government Departments
• Lead the Regional Centre Estates team under the direction of the Head of Workplace South.
• Delivering best in class customer-focussed services across all of the HMRC estate, leading on the regular stakeholder and customer relationships and communications.
• Lead discussions / negotiations on complex customer issues with senior customers and other interested parties.
• Provide operational FM capability to ensure that HMRC buildings remain fully operational and fit for use 24/7
• Give assurance to the Estates Senior Leadership Team on a safe estate including safe systems of work and compliance with all statutory obligations across all HMRC managed buildings.

Person specification

This role will have overall management responsibility for the Bristol Estates Team and the leadership and customer focus credentials of the post holder are equally important to a broad range of Estates and building-related experience. 

Essential Criteria:

• A proven track record of operating at a strategic level delivering Estates Services across complex sites.
• Demonstration of strong customer relationship management dealing with a diverse range of challenging stakeholders at a senior level.
• Conversant with operating Building Management and Environmental Management Systems.
• Experience of managing and developing a multi-disciplinary team.
• Proven track record of analysing and resolving problems, developing opportunities and implementing innovate solutions/approaches. 
• Demonstration of high performing team work, implementing initiatives and working on own judgement and decisions.

Essential to develop towards

• If not already held, you must be willing to obtain Certificate of the Institute of Workplace and Facilities Management (IWIFM) at Level 6 or equivalent within 24 months of take up duty. 

Desirable Criteria:

• CMI Level 5 and NEBOSH 

Full Time ONLY 

Due to operational needs, this post is full-time; however, applicants who need to work a more flexible arrangement are welcome to apply. We can’t guarantee that we can meet all requests to work flexibly as any agreement will be subject to business ability to accommodate. Any request to work a more flexible arrangement should be made prior to your acceptance of the provisional offer. 

Behaviours

We'll assess you against these behaviours during the selection process:

• Leadership
• Making Effective Decisions
• Managing a Quality Service

Technical skills

We'll assess you against these technical skills during the selection process:

• A 10 minute presentation explaining how your experience, skills and qualifications are relevant to meet the role of Head of Estate, Bristol.

Benefits

Alongside your salary of £56,344, HM Revenue and Customs contributes £16,322 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs. 

We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. 

• Pension - We make contributions to our colleagues’ Alpha pension equal to at least 28.97% of their salary.
• Family friendly policies.
• Personal support.
• Coaching and development. 

To find out more about HMRC benefits and find out what it’s really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : Malcolm Robinson
• Email : malcolm.robinson1@hmrc.gov.uk

Recruitment team

• Email : unitybusinessservicesrecruitmentresults@hmrc.gov.uk

Further information

Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. You have the right to complain if you feel there has been a breach of the Recruitment Principles.

In the first instance, you should raise the matter directly via ubsrecruitmentcomplaints@hmrc.gov.uk. If you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their website.

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