Department for Work and Pensions

Contents

• Location
• About the job
• Benefits
• Things you need to know
• Apply and further information

Ashington, Barnsley, Dewsbury, Doncaster, Durham, Halifax, Harrogate, Hartlepool, Houghton-le-Spring, Hull, Leeds, Mexborough, Newcastle-upon-Tyne, Northallerton, Rotherham, Scunthorpe, Wallsend, York

About the job

Job summary

Do you have an inquisitive mind? Do you enjoy engaging with customers? If so, we need you!

The Department for Work and Pensions (DWP) is responsible for welfare, pensions and child maintenance policy and is responsible for helping people move into employment, supporting pensioners and protecting some of the most vulnerable in our society. Counter Fraud Compliance and Debt’s (CFCD) aim is to drive down the level of fraud, error and debt within the benefit system, to protect the public purse.

As part of Counter Fraud Compliance and Debt Directorate (CFCD) you will be at the heart of DWP’s efforts to reduce fraud and error in the benefit system. This is a hugely important public service, and our challenge is bigger than ever.

If you want to join somewhere that recognises the importance of work-life balance, where you can learn new skills and progress your career, then CFCD is the place for you. 

Job description

Your work as a Fraud Officer will involve different aspects subject to changing business priorities, therefore we need people who are very adaptable and flexible. 

The job may include a range of duties, with the following provided as examples: 

• Conduct robust and challenging interviews by telephone or in person in accordance with all legal and policy requirements, pursuing all reasonable lines of enquiry. Ensuring declarations and changes have been reported at the right time and taking appropriate corrective action if errors are found. 
• Ensure quality standards are maintained through adherence to all DWP policy and procedures, and CFCD operational instructions. 
• Work collaboratively, effectively and flexibly within a team and contribute towards team expectations. 
• Promote fraud awareness within DWP and to wider external business partners. 
• Gather, verify, and assess all available information to submit to the appropriate Decision Maker to enable accurate benefit reassessment and overpayment calculation. 
• Maintain accurate records and retain relevant evidence, redacting and annotating sensitive material when appropriate. 
• Liaise with other departments/organisations such as within the framework of any existing partnership agreements. 
• Prioritise workload in line with conflicting and changing priorities. 

Person specification

As a Fraud Officer you will: 

• Demonstrate effective, flexible leadership and communication skills with an ability to reach a diverse audience and be prepared to engage effectively with our partners. 
• Have excellent organisational and planning capabilities. 
• Demonstrate strong judgement and decision-making skills. 
• Present information to internal and external audiences in a professional and credible manner. 
• Be able to work effectively as an individual and as part of a team. 
• Deal appropriately with challenging and vulnerable individuals. 
• Inspire others through positivity, drive and energy in order to achieve outcomes and deliver change. 
• Be willing to travel between sites if required depending on business needs. 
• Have the ability to work in a demanding and complex environment with changing priorities. 

Learning requirements

The DWP is committed to investing in people and ensuring their teams are a professional workforce. It is a requirement of counter fraud post holders within DWP to attain, and retain, membership of the Government Counter Fraud Profession (GCFP) at Practitioner level. This means if you are successful in applying for this role you will need to undertake an annual self-assessment to evidence your knowledge, skills, and experience within your role to attain and retain practitioner level membership. We provide post holders with a learning routeway to support them in achieving as well as any workplace adjustments they may require. Failure to attain membership of the GCFP at practitioner level may result in DWP seeking an alternative role for you.

In applying you will have indicated that you have read and fully understood the professional requirements for this Counter Fraud Officer role.

Webinar event

We will be holding a webinar event to let you know more about these roles. This will take place on the following date:

• Thursday 13th February 2025 12:00 -13:00 PM Webinar Fraud Officer North East 13/02/2025

Please follow the link to register for the session.. Those who attend an event may be contacted following the event for evaluation purposes to improve our service.

Behaviours

We'll assess you against these behaviours during the selection process:

• Making Effective Decisions
• Working Together
• Leadership

Benefits

Alongside your salary of £30,975, Department for Work and Pensions contributes £8,973 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

DWP have a broad benefits package built around your work-life balance which includes:

• Working patterns to support work/life balance such as job sharing, term-time working, flexi-time and compressed hours.
• Generous annual leave – at least 23 days on entry, increasing up to 30 days over time (pro–rata for part time employees), plus 9 days public and privilege leave.
• Support for financial wellbeing, including interest-free season ticket loans for travel, a cycle to work scheme and an employee discount scheme.
• Health and wellbeing support including our Employee Assistance Programme for specialist advice and counselling and the opportunity to join HASSRA a first-class programme of competitions, activities and benefits for its members (subscription payable monthly).
• Family friendly policies including enhanced maternity and shared parental leave pay after 1 year’s continuous service.
• Funded learning and development to support progress in your role and career. This includes industry recognised qualifications and accreditations, coaching, mentoring and talent development programmes.
• An inclusive and diverse environment with opportunities to join professional and interpersonal networks including Women’s Network, National Race Network, National Disability Network (THRIVE) and many more.

The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : CFCD RECRUITMENT TEAM
• Email : CFCD.RECRUITMENTINBOX@DWP.GOV.UK

Recruitment team

• Email : dwprecruitment.grs@cabinetoffice.gov.uk

Further information

Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. If you feel your application has not been treated in accordance with these principles and you wish to make a complaint, you should in the first instance contact DWP by email: HR.BUSINESSASSURANCE@DWP.GOV.UK.

If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission. Click here to visit the Civil Service Commission.

Read Full Description