City of New York

Job Description

IF YOU ARE HIRED PROVISIONALLY IN THIS TITLE,

YOU MUST TAKE AND PASS THE CIVIL SERVICE EXAM,

WHEN IT BECOMES AVAILABLE, TO BE ELIGIBLE FOR

CONTINUED EMPLOYMENT.

Under general direction of the EFT Transfer Specialist with wide latitude for independent judgment, the LMU Worker is responsible for ensuring the accuracy of the new Current NYC system and making the necessary updates based on information provided by landlords and/or clients.

The EFT/LMU was created at the behest of the Commissioner and the EFT Executive steering committee after analysis determined that HRA sends over 100,000 paper checks to landlords each month. In an effort to provide enhanced customer service to landlords, to increase efficiency and reduce agency cost, a phased implementation has been planned to enroll the majority of HRA landlords to be paid via EFT in lieu of paper checks. The unit is principally responsible for the accuracy and timeliness of these payments as well as coordination with all program areas and FIA to troubleshoot payment processing issues, facilitate resolution as well as landlord communication and customer service. This unit is also responsible for the integrity of HRA’s data on landlords, payees, property managers, properties, and units across all HRA programs issuing rent.

HPA/EFT/LMU is recruiting for two (2) Benefits Opportunity Specialists to work in the EFT/Centralized Landlord unit, who will:

• Receive and scan the EFT authorization for from landlord (emailed or mailed in) from either newly enrolled landlords or to update landlord information such as entering bank account number and routing number into LEDDS Reviews and approves incoming records from POS to ensure data quality (Legal landlord name, geocoded address) and that no duplicate records are created. Review security voucher and SSAF claims submitted by landlords via CurrentNYC or by mail ore email to the LMU mail/email box and made recommendation to approve or deny.
• Ensure all information placed in LEDDS is accurate and performs follow-up related tasks such as checking the LEDDS Inbox/Queue daily for failed pre-notes and failed/returned transactions to understand why the payment failed and reaches out to landlord to correct discrepancies.
• Liaise with FIA, HPA, HSA, and IREA on issues regarding changes that need to occur to update information in the LEDDS inbox/Queue daily for their clients and landlords. Verify client information with programs toe ensure accuracy.
• Communicate with Landlords on all issues related to EFT enrollment form such as answering inquires and handling requests from Landlords.
• Perform related administrative tasks in entering/updating information into LEDDS and verifying all information such as payments, clients attached to the landlords and bank account information is accurate.
• Review security voucher and Special Supplemental Assistance Fund claims submitted by landlords via CurrentNYC or by mail or email to the LMU mail/email box and make a recommendation to approve or deny.
• Answer calls from SOTA hotline; respond to and resolve complaints regarding Landlords payment issues, Landlord Security Deposits/vouchers, tenant housing and apartment conditions and early moves; Makes recommendations for referrals for social services and/or other agencies as appropriate.

Hours: 9am-5pm

Work Location: 109 East 16th street NYC 10th floor

BENEFITS OPPORTUNITY SPECIALIS - 56314

Qualifications

1. A four-year high school diploma or its educational equivalent, and three years of

full-time satisfactory experience working directly in social/human services or a

related setting, providing either:

a) client services.

b) employment planning/counseling services which involves job development,

skills assessment, and employment placement or other economic

opportunity programming.

2. A baccalaureate degree from an accredited college; plus eighteen months of full[1]time satisfactory experience working as a Benefits Opportunity Specialist; or

3. A baccalaureate degree from an accredited college; plus eighteen months of full[1]time satisfactory experience as described in one (1) above.

4. College credit from an accredited college may be substituted for this experience

on the basis of 60 semester credits for 9 months of the work experience described

above. However, all candidates must have at least 18 months of full-time

satisfactory experience working as a Benefits Opportunity Specialist or performing

social/human services work as described in one (1) above.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.