City of New York

Job Description

The Department of Homeless Services (DHS) is one of the largest organizations of its kind committed to preventing and addressing homelessness in New York City. Collaborating with other Public Agencies and Not-For-Profit partners. DHS works to prevent homelessness before it occurs, reduce street homelessness, and assist New Yorkers to transition from shelter into appropriate permanent housing. DHS is responsible for management of over 200 facilities, which mainly are individual, and family shelters used as overnight residences for over 38,000 adults and children. DHS's portfolio covers approximately 4M square feet.

The Office of Program Development has three primary functions: Crisis Management, Program Support, and Implementation & Monitoring. As the ultimate safety net, DHS is frequently hit hard by emergencies (e.g., COVID, Asylum) and must respond without jeopardizing core operations. The Crisis Management team uses their deep knowledge of the DHS regulatory environment and programmatic process to make the agency more resilient and allow DHS to quickly respond and be readily prepared for emergencies. Current objectives include working with the influx of asylum seekers.

The Department of Homeless Services (DHS) is recruiting for one (1) Community Coordinator to function as a Project Coordinator who will:

• Make policy and procedural recommendations on program management systems, and program delivery projects.
• Work collaboratively with internal and community-based stakeholders towards the development and implementation of projects and plans to enhance the delivery of services.
• Engage with the Agency’s network of sites and community-based stakeholders to analyze the operations of community development programs, collect and review information for program improvement.
• Identify and define requirements, facilitate day-to-day project activities, meet and engage with agency’s community-based intakes and shelter sites to prepare and coordinate activities related to implementation of community development programs to facilitate delivery of services.
• Prepare reports, documents, and/or workflows, by utilizing information obtained from personal observations/review/program plans to provide written record of findings to guide the development and implementation of programs, policies, and procedures.
• Make recommendations on policies/procedures and programs, by analyzing current systems/program objectives/researching alternative methods of design/implementation of program, to improve delivery of services/flow of work and introduce best practices.
• Analyze operations of programs and policies/procedures, by collecting information/reviewing statistics/other data, to provide agency leadership with documentation for funding/long range planning.
• Facilitate intra/inter-agency meetings/conferences related to projects, by attending/ facilitating the agenda by identifying issues and attending/sharing information/observations/listening to others/asking/answering questions, to clarify/resolve differences/achieve consensus for actions to be taken.
• Participate in unit/staff meetings, by attending/facilitating the agenda and encouraging relevant discussion, to keep staff informed of agency/unit goals and changes in programs/policies/procedures.
• Assess directly operated and contracted providers ensuring compliance with mandatory and recommended signage. Responds to requests for information/documents from staff/other agencies, by determining material required/performing research/consulting information/clearing with supervisors to provide required material.

Hours/Schedule: Monday-Friday 9AM-5PM

COMMUNITY COORDINATOR - 56058

Qualifications

1. A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or

2. High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or

3. Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least one year of experience as described in "1" above.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.