Amazon

DESCRIPTION

Operations Technology Solutions (OTS) at Amazon is at the forefront of creating, securing, and maintaining advanced technical infrastructure and devices. These innovations span across Amazon's diverse landscape, including Fulfillment Centers, Transportation, Logistics, Specialty Fulfillment, Air, and Pharmacy sectors. Our skilled operators count on OTS to test, certify, deploy, and sustain state-of-the-art network solutions and end-user equipment at approximately 2,500 global sites where Amazon thrives. Committed to exceeding customer expectations, OTS ensures a secure and reliable infrastructure through its extensive network of over 4,000 field technicians and engineers. These professionals are vital in managing the daily operations and growth of Amazon's vast fulfillment and logistics network.

Key job responsibilities

You work with limited guidance. You own your team’s systems, proactively identifying and fixing extant risks, limitations, and deficiencies. You take a long-term view of your team’s systems and how they fit into the architecture of your organization. Your work is tactical and strategic: you identify strategic opportunities that solve tactical problems, and how to know when to invest in one over the other to deliver the greatest impact with the smallest investment. You design technology solutions and architectures that solve complex business or technical problems which may require the work of a team to build. You decompose difficult problems into straightforward tasks, components, or features that can be delivered in parallel by you and others. You lead by example, delivering solutions which are inventive, resilient, and extensible, and you make it easier for others to do the same. You correctly identify the most appropriate technical solution for a given problem, when to re-use or extend existing solutions, and when to build new ones. When you write software, it is straightforward for others to adopt, maintain and extend. You lead projects that improve engineering and operations processes, setting the standards for engineering best practices and operational excellence within your team. You ensure your team is stronger because of your presence, but does not require your presence to be successful. You are learning to force-multiply through others. Your work enables teams in your organization to build by reducing complexity, improving automation, and making procedures safer.

A day in the life

• Work closely with Product Management to break down feature requirements into software deliverables
• Design, Develop and maintain secure and performant software features and systems for Operations and Operations IT customers
• Actively participate in software and system design reviews
• Participate in the team on-call rotation where you will triage, communicate status, escalate, and remediate critical issues quickly

Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment.

The benefits that generally apply to regular, full-time employees include:

• Medical, Dental, and Vision Coverage
• Maternity and Parental Leave Options
• Paid Time Off (PTO)
• 401(k) Plan 

If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you!

At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!

About the team

• Our customer is the business. We obsess over the end user experience, but we build our strategy based on the business's requirements
• We provide solutions to our customers initiatives, not barriers. However, we cannot allow them to make poor decisions, especially in employee safety and information security
• We have a requirement for "zero-touch" deployment and support for all operational technology
• Our organization is an incubator for Amazon tech talent. We encourage and celebrate upward and lateral movement internally and externally for our talent

BASIC QUALIFICATIONS

• Experience leading the design, build and deployment of complex and performant (reliable and scalable) software solutions in production
• Experience designing or architecting (design patterns, reliability and scaling) of new and existing systems
• Experience in communicating with executives to describe software product features, technical designs, and product strategy
• Experience writing technical documents, project plans and progress reports to leadership and to stakeholders
• Experience defining system architectures and exploring technical feasibility tradeoffs
• Experience programming with at least one modern language such as Python, Ruby, Golang, Java, C++, C#, Rust
• Experience with CI/CD pipelines build processes

PREFERRED QUALIFICATIONS

• Experience working with high-availability, distributed systems and services
• Experience with distributed systems at scale
• Experience in mentoring, leading, or managing more junior engineers
• Experience working in an Agile environment

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.