Birmingham, Bristol, Chadderton, Leeds, Newcastle-upon-Tyne, Nottingham, Swansea
Do you thrive in collaborative environments, working with a range of diverse business areas?
Would you embrace the opportunity to be part of a scheme which is at the forefront of DVSA’s vision and plans?
If so, we have an exciting opportunity available and would love to hear from you!
Within the role of Quality Assurance Officer, you will be responsible for promoting and driving continuous improvement. Your focus will be on enhancing the effectiveness of systems, procedures, and processes while keeping the customer experience at the forefront. This will include considering the customer when conducting sample reviews, enabling you to accurately identify issues and improvements, and help create value across the service.
You will have responsibility for quality assured audits, managing mailboxes, distributing work, processing applications, and supporting the wider Earned Recognition team. Collaboration will be key as you work closely with a diverse range of stakeholders, both within DVSA and external customers, developing positive and productive working relationships.
Your key responsibilities will include, but are not limited to:
For more information about the role and responsibilities please see the attached Candidate Pack.
About you
You will have experience of conducting or managing quality assurance audit reports, and will be comfortable working with Microsoft platforms, specifically Word and Excel.
You will be an articulate communicator, both verbally and in writing, with the ability to tailor your communication style to suit your audience. You will be confident when providing constructive feedback and clear direction, and you will enjoy working closely with internal and external stakeholders, building positive working relationships.
You will either already hold an ISO Internal Quality Management System Auditor qualification, or will be willing to work towards this once in the role.
Additional Information
This role can be based in Birmingham, Bristol, Chadderton, Leeds, Newcastle, Nottingham or Swansea. your presence at one of these locations will form part of the working arrangements agreed with you. This role is suitable for hybrid working, and therefore a combination of workplace and home-based working can be accommodated subject to business requirements. Hybrid working is a non-contractual arrangement where employees have the flexibility to work remotely combined with a minimum of 60% of their working time a month at either their principal workplace (one of the locations cited in the advert) or, when required for business reasons, to carry out separate duties at alternative working locations or DVSA sites. There may be occasions where you are required to attend above the minimum expectation.
If you have questions regarding how hybrid working is practiced within the business area, or any reasonable adjustments or flexible working arrangements you may currently have or need in place if successful in your application, please contact the Vacancy Holder (see advert for contact details).
Please take note that DVSA does not hold a UK Visa & Immigration (UKVI) Skilled Worker Licence sponsor and are unable to sponsor any individuals for Skilled Worker Sponsorship.
Whilst we welcome applications from those looking to work with us on a part time basis, there is a business requirement, for the successful candidate to be able to work at least 30 hours per week.
About Us
The Driver and Vehicle Standards Agency (DVSA) helps keep Britain moving, safely and sustainably.
We do this by helping people through a lifetime of safe and sustainable journeys, helping them keep their vehicles safe to drive, and protecting them from unsafe drivers and vehicles.
We’re working hard to:
To find out more about how we champion diversity and inclusion in the workplace and making DVSA a great place to work visit our Careers website.
We'll assess you against these behaviours during the selection process:
Alongside your salary of £29,525, Driver and Vehicle Standards Agency contributes £8,553 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).
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If you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint, in the first instance, you should contact Government Recruitment Services via email: dftrecruitment.grs@cabinetoffice.gov.uk
If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission: Visit the Civil Service Commission website Here
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