Contents

• Location
• About the job
• Benefits
• Things you need to know
• Apply and further information

This position is based at LAA 3 Glass Wharf FLR 2 BS2 0PS

About the job

Job summary

Please refer to Job Description

Job description

Case Management

The Case Management Directorate is the operational delivery function of the LAA, and our staff ensure that each year in excess of 500,000 new clients are able to access the justice they require, and that their providers are fairly remunerated for the delivery of the legal aid. With staff based across multiple sites we deliver services for those facing both criminal and civil legal problems including family, immigration, mental health, housing, and exceptional funding cases. 

Civil Case Management

The Legal Aid Agency (LAA) is responsible for making sure legal aid services from solicitors, barristers and the not-for-profit sector are available to the general public. Our work to administer legal aid is essential to the fair, efficient and effective operation of the criminal justice systems and we work closely with legal providers and the wider Ministry of Justice (MoJ) to achieve our purpose. This commitment is at the heart of our day-to-day decision making and our work to improve legal aid services. The engagement and commitment of our staff is crucial to achieving our purpose. Together we show openness, honesty, and commitment, and, of course, to deliver results. 

Civil Case Management is responsible for the processing applications and claims for costs for legal aid and associated items of work. 

Job Summary

The role will principally be to effectively lead a team to meet Key Performance Indicators, analysing performance statistics and developing team members to ensure an effectively engaged team on a daily basis.

Key Responsibilities:

• Planning of internal resources to ensure all business targets are met, including individual quality and productivity targets, collating, and analysing data to inform decisions, escalating issues as they emerge and helping to find effective solutions.
• Analysis of financial and performance management data to identify key issues and ensure appropriate action is taken to address areas of concern.
• Setting and communicating a clear direction for the team in relation to the Agency’s aims,

objectives, purpose, and vision to ensure understanding and engagement in the vision.

• Supporting the internal transformation programme ensuring that teams are aware of proposed changes that affect them and feel supported throughout the process.
• Ensuring performance meetings are held in line with the MoJ process and conversations are meaningful for both individuals and the LAA, providing constructive and honest feedback on performance.
• Setting SMART targets and objectives for the direct reports in the team and for self to ensure effective performance management can take place.
• Undertake succession planning for the team recognising the potential in team members and

encouraging them to achieve their potential including conducting 1-2-1 meetings, touch point meetings, absence reviews, mentoring, coaching, setting objectives and developing training plans.

• Ensuring that internal processes are fit for purpose and making recommendations for

improvement, showing and awareness of risks inherent in internal processes, including Health and Safety and Information Awareness. Ensure risks are logged, relevant managers made aware and appropriate action taken.

• Take responsibility for the effective management of poor performance and absence issues on the team from both a team and individual perspective, understanding and addressing any issues as they arise in line with MoJ policies and procedures.
• Take a leading role in the recruitment and selection of staff locally ensuring campaigns are run in line with MoJ Recruitment guidelines.
• Encourage, handle, and respond to feedback from staff, customers, partners, and suppliers to develop and improve services.
• Ensure actions are completed against team action plans arising out of the annual People Survey and engage team in actions.
• Promote equality & diversity, treating everyone fairly and actively, encouraging ideas and

contributions from all members of your team and across the case management teams.

• Communicate effectively with people from across the business to foster effective and productive working relationships with all stakeholders.
• Support team engagement and communication, delivering team briefings and cascading messages. Take a leading role in team meetings, encouraging the sharing of views, ideas, and solutions.

Essential Knowledge, Experience and skills

• Experience of working within an operational environment and setting SMART objectives
• Experience of observing behaviours and performance and giving constructive feedback
• Effective communication skills both written and verbal.
• Established problem-solving skills to achieve positive outcomes.
• Experience of supporting Diversity and Inclusion in the workplace

Desirable Knowledge, Experience and skills

• Experience of developing others 
• IT Literate – a good knowledge of Microsoft office
• Health & Safety Awareness

Person Specification

• This role is suitable for someone who enjoys working in a leadership role in a fast-paced operational background

Assessment approach

Application Process

To apply please provide a statement of suitability showing how you meet the essential criteria in no more than 1000 words.

Your statement should demonstrate your ability to do all of the essential criteria listed, using examples can help strengthen your application.

Please note we do not require a CV.

We have two 45-minute webinars scheduled on 12 February at 11am and 18 February at 12pm to allow applicants to discuss the opportunity further and hear more about joining the organisation. If you are interested in attending, please register your interest here.

If you experience any difficulties in registering your interest, please email LAAHelpUsSayYes@justice.gov.uk for further assistance.

Please note the advert may indicate that an experience question is required at the application stage. This is an error, and you are only required to complete a statement of suitability.

Interview / assessment Process

If you are successful through the application stage, you will be invited to an interview / assessment centre in person or via Microsoft Teams where you will be assessed against the following:

• Strengths relevant to the role
• Some or all of the following Behaviours:
• Leadership
• Delivering at Pace
• Developing Self and Others
• Your Experience of implementing, promoting, or understanding diversity and inclusion policy - Diversity is the presence of difference, this can include one or more of the protected characteristics (Gender, Age, Race, Disability etc.) or it can be about working patterns, whether we like to jump into a task or reflect on it before acting. Inclusion is how we welcome, value, and celebrate diversity, giving everyone a voice, tapping into ideas, and enabling everyone to be themselves at work and achieve their potential.

For this grade/ role we would expect the candidate to demonstrate understanding of the terms Diversity and Inclusion and be able to explain why they are important to them, their team and to where they work. We would also expect examples of action they have taken (in or outside of work) to embrace diversity (e.g., increasing understanding) or improve inclusion at a team or group level.

• We will also assess your ability to lead a team by carrying out a presentation exercise. You will be given time in advance to prepare for the presentation.

Leadership

Examples of leadership at HEO grade or equivalent are when you:

• ensure colleagues and stakeholders have a clear understanding of objectives, activities and time-frames
• take into account different individual needs, views, and ideas, championing inclusion and equality of opportunity for all
• consider the impacts of own and team’s activities on stakeholders and end users
• role-model commitment and satisfaction with role
• recognise and praise the achievements of others to drive positivity within the team
• effectively manage conflict, misconduct and non-inclusive behaviour, raising with senior managers where appropriate

Delivering at pace

Examples of delivering at pace at HEO grade or equivalent are when you:

• show a positive approach to keeping the whole team’s efforts focused on the top priorities
• promote a culture of following the appropriate procedures to ensure results are achieved on time whilst still enabling innovation
• ensure the most appropriate resources are available for colleagues to use to do their job effectively
• regularly monitor your own and team’s work against milestones ensuring individual needs are considered when setting tasks
• act promptly to reassess workloads and priorities when there are conflicting demands to maintain performance
• allow individuals the space and authority to meet objectives, providing additional support where necessary, whilst keeping overall responsibility

Developing self and others

Examples of developing yourself and others at HEO grade or equivalent are when you:

• identify capability gaps for yourself and your team
• ensure development objectives are set and achieved to address any gaps and enable delivery of current and future work
• take time to coach, mentor and develop other colleagues to support succession planning
• promote inclusiveness by respecting different personal needs in the team and use these to develop others
• reflect on your own work, continuously seek and act on feedback to improve own and team’s performance

Making effective decisions

Examples of making effective decisions at HEO grade or equivalent are when you:

• understand your own level of responsibility and empower others to make decisions where appropriate
• analyse and use a range of relevant, credible information from internal and external sources to support decisions
• invite challenge and where appropriate involve others in decision making
• display confidence when making difficult decisions, even if they prove to be unpopular
• consult with others to ensure the potential impacts on end users have been considered
• present strong recommendations in a timely manner outlining the consideration of other options, costs, benefits and risks

Shortlisting is planned for week commencing 24 February 2025

Interviews are planned for week commencing 17 March 2025

If you would like more information on this opportunity, please contact – Rob Damião (Robert.Damiao@justice.gov.uk)

Person specification

Please refer to Job Description

Behaviours

We'll assess you against these behaviours during the selection process:

• Leadership
• Delivering at Pace
• Developing Self and Others
• Making Effective Decisions

Benefits

Alongside your salary of £34,140, Legal Aid Agency contributes £9,890 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

• Access to learning and development
• A working environment that supports a range of flexible working options to enhance your work life balance
• A working culture which encourages inclusion and diversity
• A Civil Service pension with an employer contribution of 28.97%
• Annual Leave
• Public Holidays
• Season Ticket Advance

For more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page.

Link: https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ

The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : SSCL Recruitment Enquiries Team
• Email : Moj-recruitment-vetting-enquiries@gov.sscl.com
• Telephone : 0345 241 5359

Recruitment team

• Email : moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk

Further information

Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. I you feel a department has breached the requirement of the Recruitment Principles and would like to raise this, please contact SSCL (Moj-recruitment-vetting-enquiries@gov.sscl.com) in the first instance. If the role has been advertised externally (outside of the Civil Service) and you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: http://civilservicecommission.independent.gov.uk/civil-service-recruitment/complaints/

https://jobs.justice.gov.uk/careers/JobDetail/2843?entityId=2843

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