What you will do
The Engagement Manager is responsible for delivering solutions that meet client needs and building positive client relationships. They assess client needs, identify requirements, and develop projects to improve business operations. This role involves analyzing business data, assigning tasks, and solving problems. Engagement Managers are strong communicators, comfortable working with different teams, and have excellent organizational skills.
Responsibilities
Manage projects accross: AMS, EMEA, APAC
Build strong customer relationships & Lead customer meetings
Manage Scope, Schedule, and Budget
Handle Deployment Records and Resource Forecasts
Document Lessons Learned and Capture Case Study Data
Manage Client Escalation and Risk
Identify Resource Needs and Prioritize Work with Customers
Ensure understanding of delivery methodology
Keep stakeholders informed & Send executive summary reports
Coordinate knowledge transfer processes
Facilitate sales to delivery process
Transform deliverables into actionable plans
Manage project schedules with Services team
Ensure projects follow the assigned methodology
Collaborate on workshop sessions
Update Resource plans
Coordinate pre and post Go-live activities
Requirements
Bachelors in software engineering, Computer Science, or related experience.
Proven experience in General Consulting
Proven experience in Service Management
Proven experience in Project Management
Proven experience in ServiceNow projects
ServiceNow Sysadmin Certification – Desired
Scrum Master Certification – Desired
Advanced English
The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.
About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com
Our commitment to diversity and inclusion:
Cognizant is an equal opportunity employer that embraces diversity, champions equity and values inclusion. We are dedicated to nurturing a community where everyone feels heard, accepted and welcome. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.
Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
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