HM Courts and Tribunals Service

Contents

• Location
• About the job
• Benefits
• Things you need to know
• Apply and further information

East Midlands (England), East of England, London (region), North East England, North West England, Scotland, South East England, South West England, Wales, West Midlands (England), Yorkshire and the Humber

About the job

Job summary

This position is based nationally

Job description

About us

HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family courts and tribunals in England and Wales. Our roles support our service users and colleagues, where people and businesses access potentially life-changing justice. We’re looking for individuals who are committed to public service and want to make a difference in people’s lives in delivering justice. If you’re interested in developing a career with a real purpose, please apply.

The Strategy and User Insight division drives HMCTS’ direction and decision-making. We do this by using our collective expertise to develop HMCTS priorities which have users at heart. This is done through: 

• Strategy and planning that supports the organisation’s vision and purpose 
• Using insight and evidence to guide service delivery and continuous improvement, helping enable access to justice for all 
• Providing a range of expertise including on innovation, inclusion, workforce planning and evaluation 

This role sits in the User Inclusion Team. Our purpose is to improve access to justice by enabling HMCTS to design and deliver inclusive services as well as support for vulnerable users. We do this through: 

• cross jurisdictional strategic approaches
• designing, testing and iterating solutions that remove barriers to justice
• facilitating public user engagement to inform strategy, design and delivery
• providing SME Advice on inclusion, vulnerability and equality. 

About the role

We’re looking for a Service Designer who is passionate about designing inclusive services that work for vulnerable users. Your focus will be on designing standards and best practice solutions to challenging issues affecting vulnerable users. You’ll develop in-depth understanding of end to end user experiences and design solutions that will work across different services and jurisdictions. Projects are informed by User Inclusion priority areas, for example improving access to support for people attending hearings. You’ll have opportunity to identify new areas of focus for the team. 

You’ll work closely with researchers, designers, inclusion specialists, internal and external stakeholders. In User Inclusion we advocate for co-design approaches and are looking for someone with experience of working with end users or their representatives to design services. 

You’ll be part of HMCTS’ service design community with others in User Inclusion and Digital and Technology Services (DTS). You’ll have opportunities to be part of cross-government collaboration activities. You’ll be supported to access professional development opportunities such as community activities and learning and development opportunities. You will also be able to contribute to the User Inclusion monthly learning hour. 

Your role as the Service Designer encompasses several key aspects (but not limited to):

• collaborate with researchers and other stakeholders to identify user needs, define user stories and champion the importance of meeting the needs of users, in particular those who are vulnerable or need additional support.
• understand the work of others and the importance of team dynamics, collaboration and feedback.
• absorb large amounts of conflicting information and use it to produce service designs and strategies to meet the needs of vulnerable users 
• contribute to best practice guidelines to develop our co-design approach for delivering inclusive services and be an advocate for a user-centred approach. 

What are we looking for? (Person Specification)

The ideal candidate for this position should demonstrate:

Essential

• work with others to design and deliver inclusive, accessible and environmentally sustainable content or services that meet the needs of all users (designing for everyone)
• effectively plan and run a design session with your team, users or stakeholders and identify and engage the right people throughout the design process (designing together) 
• analyse, synthesise and clearly explain evidence relevant to users or a service, for example, web analytics data and work with researchers or analysts to use evidence to inform, develop and test a design idea (evidence-based design)
• align your design work to both the goals and vision of your team and the strategic objectives of your organisation (designing strategically)

Desirable

It would be desirable (but not essential) for the successful candidate to have experience:

• using codesign or other participatory methods 
• designing face to face services and utilising additional channels to meet the needs of service users
• designing services for vulnerable users
• system design thinking. 

How to Apply

To apply for this role, please submit a CV and a statement of suitability of no more than 750 words setting out evidence and examples of how you meet the person specification of the role. Please ensure you cover both ‘what’ you do but also ‘how’ you do it. (i.e., the effective skills, knowledge & experience needed to undertake the role)

Interview

If successful at sift you will be invited to a Civil Service Success Profiles interview which will include assessment of the following behaviours at SEO grade (Success Profiles: Civil Service behaviours - GOV.UK):

• Working Together
• Communicating and Influencing
• Changing and Improving 

Your interview will also include a presentation where you will be assessed against the technical skills within the GDD framework Service designer - Government Digital and Data Profession Capability Framework (ddat-capability-framework.service.gov.uk). 

The technical skills include:

• designing for everyone 
• designing strategically 
• designing together
• evidence-based design

Details regarding the presentation topic will be provided to candidates shortlisted to interview. 

Further details

This is a part-time role where the successful candidate will be required to work 22.2 hours a week. Travel may be required, in line with business needs. 

GDD Allowance

This post is eligible for a Government Digital and Data (GDD) capability based pay (CBP) allowance, based on the Profession Capability Framework and Success Profiles Frameworks. Using GDD we will determine if you will be paid an additional allowance, on top of your basic salary. This role is within the User Centred Design job family and is a Service Designer role at Service Designer level. 

About our benefits

We reward our people for their hard work and commitment. We have a number of family friendly and flexible working polices that will help you achieve a healthy work-life balance. In addition, we offer a range of employee benefits which include generous annual leave, a highly competitive contributory pension scheme, childcare benefits, season ticket and bicycle loans. 

Proud to Serve. Proud to keep justice going. 

Person specification

Please refer to Job Description

Behaviours

We'll assess you against these behaviours during the selection process:

• Working Together
• Communicating and Influencing
• Changing and Improving

Technical skills

We'll assess you against these technical skills during the selection process:

• GDD Skill 1 - Designing for Everyone. This will be assessed via the presentation.
• GDD Skill 2 - Designing Strategically. This will be assessed via the presentation
• GDD Skill 3 - Designing Together. This will be assessed via the presentation
• GDD Skill 4 - Evidence-based Design. This will be assessed via the presentation.

Benefits

Alongside your salary of £41,463, HM Courts and Tribunals Service contributes £12,011 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

• Access to learning and development
• A working environment that supports a range of flexible working options to enhance your work life balance
• A working culture which encourages inclusion and diversity
• A Civil Service pension with an employer contribution of 28.97%
• Annual Leave
• Public Holidays
• Season Ticket Advance

For more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page.

Link: https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : SSCL Recruitment Enquiries Team
• Email : Moj-recruitment-vetting-enquiries@gov.sscl.com
• Telephone : 0845 241 5359

Recruitment team

• Email : Moj-recruitment-vetting-enquiries@gov.sscl.com

Further information

Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. I you feel a department has breached the requirement of the Recruitment Principles and would like to raise this, please contact SSCL (Moj-recruitment-vetting-enquiries@gov.sscl.com) in the first instance. If the role has been advertised externally (outside of the Civil Service) and you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: http://civilservicecommission.independent.gov.uk/civil-service-recruitment/complaints/

https://jobs.justice.gov.uk/careers/JobDetail/2766?entityId=2766

Read Full Description