Home Office

Contents

• Location
• About the job
• Benefits
• Things you need to know
• Apply and further information

Croydon, Liverpool, Manchester, Sheffield, Southport

About the job

Job summary

The Digital Data and Technology (DDaT) profession enable the Home Office to keep the UK safe and secure. They do this by designing, building, and running the services that help people apply for visas or passports, support policing and counter-terrorism operations, and protect the UK’s borders.

Team members have specialised knowledge and a calling to build on it. We want the best people to come to the Home Office and work in the diverse roles and communities they’re passionate about. This is how we produce exceptional outcomes.

These roles sit in Collaboration and Voice & Video, who are responsible for all Home Office end user services, including the provision and support of devices, development and support of applications and business critical services. For example, video conferencing, contact centre platforms and M365 applications such as MS Teams, SharePoint, OneDrive and Outlook.

Due to business requirements this post is available on a Full Time/Job Share/Flexible Working basis. Where business needs allow, some roles may be suitable for a combination of office and home-based working. Where this is the case, employees will be expected to spend a minimum of 60% of their working time in the office. Applicants can raise any queries to the email address at the bottom of the advert. 

We value diversity and inclusion and welcome applications from the widest diversity of backgrounds, cultures, and experiences. We particularly encourage applications from women, people with disabilities and LGBT+ as they are currently under-represented in the Home Office at this grade level. Appointments will be made on merit based on fair and open competition.

Job description

As a Technology Delivery Manager, you will be responsible for a single delivery team working to deliver a product within agreed timescales, to cost and quality standards. You will form a partnership with a Product Manager in order to deliver value against the product vision. You will also work with a variety of stakeholders, translating technical concepts where necessary.

As a Technology Delivery Manager you will be expected to work with flexibility, selecting and applying appropriate delivery techniques as required, based on your delivery experience. You will be responsible for getting the best out of the team, providing support and protecting them from external influences that may affect successful delivery.

You will work with partners and colleagues in Home Office Commercial when contracts need organising and negotiating. You may be required to facilitate governance meetings and mechanisms and/or select the right people to join these discussions. As part of the Government Digital and Data Profession community, you will contribute to communities of practice to absorb and share knowledge and help to set good practice and standards.

Person specification

Your main day to day responsibilities will be:

• Translating product roadmaps and features into an achievable delivery plan, considering the people and skills required and predicting milestones based on forecasts where possible.
• Delivering in line with your team’s capacity and availability, developing an understanding of the relevant frameworks to leverage supplier needs when necessary, and budgeting effectively for resourcing requirements.
• Actively managing risks, issues, and dependencies for your delivery team, acting on delivery data and adapting ways of working to mitigate risks.
• Partnering with a Product Manager to develop communication approaches so you can effectively engage with and influence relevant stakeholders, translating technical concepts to non-technical stakeholders.
• Monitoring trends in team performance and effectiveness, and engaging and motivating the team as required.
• Using feedback loops, data analysis, and small experiments to iteratively improve the product, service, and ways of working within the delivery team.

Essential Skills

You’ll have a demonstrable passion for delivery with the following skills or strong experience in:

• Creating and maintaining a plan that highlights forecasts/estimates and confidence levels.
• Using experience of technology delivery and technical practices to help translate technical concepts to non-technical stakeholders.
• Using people management skills to set individuals up for success and help create an effective team environment.
• Using metrics and previous experience to identify, understand and improve delivery performance challenges.
• Adapting approaches to different phases of the delivery lifecycle.
• Managing budgets and commercial supplier relationships when necessary.

SFIA capability framework  

Skills for the Information Age (SFIA) is the technical framework that sets the standard capability and development of all levels in the Home Office. 

This is a link to the capability framework:  All skills A - Z English (sfia-online.org). We use set SFIA technical skills to form our interview questions and we will assess

The essential skills listed above are reflective of the Home Office Government Digital and Data Profession Career Framework (based on the industry standard SFIA framework).

SFIA levels of responsibility – Use the SFIA Levels of responsibility to understand what would be expected for each Technical Skill listed below. 

Strategy and Architecture

• Governance, Risk and Compliance
• Risk Management (BURM) – level 3

Change and Transformation

• Change Implementation
• Project Management (PRMG) – level 3

Relationships and Engagement

• Stakeholder Management
• Stakeholder Relationship Management (RLMT) – level 3
• Supplier Management (SUPP) – level 3
• Team Dynamics and Collaboration (HO33) – level 3

People and Skills

• Stakeholder Management
• Organisational Facilitation (OFCL) – level 3

Qualifications

Essential:

• A qualification in a recognised delivery methodology (e.g. APM, Agile, Scrum, Lean Kanban, SAFe, Prince 2)
• Relevant technical delivery management or technical project management experience

Behaviours

We'll assess you against these behaviours during the selection process:

• Communicating and Influencing
• Making Effective Decisions
• Seeing the Big Picture

Technical skills

We'll assess you against these technical skills during the selection process:

• Risk Management (BURM) – level 3
• Project Management (PRMG) – level 3
• Stakeholder Relationship Management (RLMT) – level 3
• Supplier Management (SUPP) – level 3
• Team Dynamics and Collaboration (HO33) – level 3
• Organisational Facilitation (OFCL) – level 3

Benefits

Alongside your salary of £44,720, Home Office contributes £12,955 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

You’ll also have access to the same benefits available to all civil servants in the Home Office:

• An in-year performance bonus scheme.
• A Civil Service pension with employer contribution rate of 28.97%, depending upon salary.
• 25 days annual leave on appointment, plus 8 days public holidays and 1 day for the King’s Birthday, rising further with service.
• Flexible working options to enable you to achieve the work life balance that right for you including. 
• Training and development opportunities tailored to your role.
• A culture encouraging inclusion and diversity.
• Season ticket loans and rental deposit loans.
• Cycle to work and payroll giving.
• Employee discounts - including a huge number of retailers, Microsoft Home Use programme and gym membership.
• A variety of staff recognition schemes including thank you vouchers.
• Health and wellbeing initiatives including monthly mindfulness sessions.
• Staff support networks.
• Maternity, adoption or shared parental leave of up to 26 weeks full pay followed by 13 weeks of statutory pay and a further 13 weeks unpaid.
• Maternity and adoption support leave (paternity leave) of 2 weeks full pay.
• Up to five days paid leave for volunteering.
• Study leave and support for studying for a qualification or other accredited development relevant to your role.

You can find more information at Benefits - Home Office Careers

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : AC Recruitment
• Email : ACRecruitment@homeoffice.gov.uk

Recruitment team

• Email : HOrecruitment.grs@cabinetoffice.gov.uk

Further information

If you feel that your application has not been treated in accordance with the recruitment principles, and wish to make a complaint, then you should contact in the first instance HORecruitment.GRS@cabinetoffice.gov.uk. If you are not satisfied with the response that you receive, then you can contact the Civil Service Commission.

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