South Carolina Department of Social Services

Job Responsibilities

Do you have a passion to provide meaningful contributions to your community? Would you like to be part of an organization whose central mission is helping to protect, stabilize and strengthen the lives of South Carolina's children, families, and vulnerable adults? If so, the SC Department of Social Services has the right job opportunity for you!

Job duties: 

• The CSS Regional Case Manager is responsible for the preparation of Child Support Cases for Family Court; performance of activities in Court; the follow-up on these cases, including parent locate and processing of interstate cases; and is responsible for providing general child support services to clients as required or needed. 
• Prepare cases for court, verify pleadings, affidavits, and notarizes court documents; schedule hearings, files papers with the Clerk of Court, utilizes Palmetto Automated Child Support System. 
• Assists attorney in court; negotiates support amounts, complete form orders - support orders, genetic test agreements, continuances, contempt, and special orders. 
• Maintain control of assigned caseload; follow agency policies and procedures, handle correspondence, prepare orders, review and modify orders, close cases, maintain case records and document all activities.
• Provide internal and external customer service (e.g.; respond to emails, OnBase mail, phone calls, facsimiles, etc.) within 48 hours if schedule permits.
• Communicate and coordinate with Clerks of Court, Intergovernmental child support agencies, and other units within the Child Support Services Division; coordinate enforcement of support obligations, coordinate intrastate and interstate genetic testing including scheduling and follow-up.
• Conduct interviews with custodial parents for intergovernmental cases, and other cases as necessary. Monitor and keep up with intergovernmental cases and keep other states advised of activities.
• Performs Red Cross shelter duty or other emergency shelter duty/services as directed. 

Minimum and Additional Requirements

A High School Diploma and four (4) years of clerical, administrative, social work, correctional, business administration, or general business experience.

An Associate's Degree and two (2) years of clerical, administrative, social work, correctional, business administration, or general business experience. 

Additional Comments

This application for employment with the SC Department of Social Services must be completed in its entirety. A resume may be included; but shall not be substituted in lieu of the completion of this application in part or in whole. "See Resume" is not acceptable information for the completion of any part of the requirements of this application. If such is submitted, this employment application will be considered incomplete and may not be forwarded as eligible for consideration to hiring managers.

Must have valid driver's license. Ability to enter information in computer, ability to lift up to 30 pounds; have high tolerance for noise/irate clients; crowded working conditions; able to travel and work after hours.

If you certify, by completion and submission of this application, that you possess educational credentials that qualify you for the available DSS positions, you will be required to provide a certified official transcript, if you are selected for job offer.

The South Carolina Department of Social Services offers an exceptional benefits package that includes:

• Health, Dental, Vision, Long Term Disability, and Life Insurance for Employee, Spouse, and Children
• 15 days annual (vacation) leave per year
• 15 days sick leave per year
• 13 paid holidays
• Paid Parental Leave
• State Retirement Plan and Deferred Compensation Programs

DIVISION: Child Support Enforcement / Greenville County 

Benefits for State Employees

The state of South Carolina offers eligible employees generous benefits, including health and dental insurance; retirement and savings plan options; and paid vacation and sick leave. Plus, work-life balance programs such as telecommuting and flexible work schedules are available to employees of some state agencies.

Insurance Benefits

Eligible employees may enroll in health insurance, which includes prescription coverage and wellness benefits. Other available insurance benefits include dental, vision, term life insurance, long term disability and flexible spending accounts for health and child care expenses.

Retirement Benefits

State employees are also offered retirement plan options, including defined benefit and defined contribution plans. Additionally, eligible employees may elect to participate in the South Carolina Deferred Compensation Program, which is a voluntary, supplemental retirement savings plan offering 401(k) and 457 plan options.

Workplace Benefits

State employees may also be eligible for other benefits, including tuition assistance; holiday, annual and sick leave; and discounts on purchases, travel and more.

Note: The benefits above are available to most state employees, with the exception of those in temporary positions. Employees in temporary grant and time-limited positions may be eligible for all, some or none of these benefits as benefits are associated with each position type. For these positions, contact the hiring agency to determine what benefits may be available.