Defence Business Services - DBS - REGIONAL WELFARE MANAGER VWS NI

Ministry of Defence

Education
Benefits
Special Commitments

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  • Location
  • About the job
  • Benefits
  • Things you need to know
  • Apply and further information

Veterans Welfare Service NI

DBS Armed Forces & Veterans Services

Holywood

BFPO 806

About the job

Job summary

Are you a dedicated person who is passionate about making a difference? 

Would you like to work for the Ministry of Defence? 

Defence Business Services (DBS) is one of the largest shared service organisations in Europe that provides a wide range of corporate services, to over 1.2 million end users, including serving and past military and families, as well as MoD civil servants and industry. DBS delivers large scale administration and smaller specialist services to enable the wider MOD to focus on its core aims, maintaining the UK’s Defence and Security. Services include Human Resources, Pay, Veterans, Finance and Procurement. 

  • Our Vision - To support UK defence customers with outstanding service every time.
  • Our Mission – Together we will proudly support Defence, continuously improving and delivering flexible, timely, sustainable and value for money services that underpin the whole force and enhance operational capability.

DBS is committed to creating a great place to work for all our colleagues. We are building an inclusive culture and respectful environment that reflects the diversity of the society. 

We want to maximise the potential of everyone who chooses to work for us through opportunities to develop your skills and experience. We also offer a range of flexible working patterns and support to make a fulfilling career accessible to you and offer a Civil Service pension with an average employer contribution of 28.97%. Where your role permits, we support a blended working approach alternatively known as hybrid working. 

Where business needs allow, some roles may be suitable for a combination of office and home-based working. This is a non-contractual arrangement where all office-based employees will be expected to spend a minimum of 60% of their working time in office, subject to capacity and any required workplace adjustments. Requirements to attend other locations for official business, or work in another MOD office, will also count towards this level of attendance. Applicants can request further information regarding how this may work in their team from the Vacancy Holder (see advert for contact details). Defence Business Services cannot respond to any questions about working arrangements. 

Come and join the DBS community today! 

Job description

General. The Regional Welfare Services Manager (RWM) is a hugely enjoyable and rewarding role - responsible for providing, managing and overseeing the delivery of progressive, holistic and high-quality veterans’ welfare service operations in NI and the Republic of Ireland (RoI). This includes supporting all tri-Service Armed Forces Service Leavers, Veterans & their Families. The RWM also deputises for OIC VWS NI where necessary and works to raise awareness of VWS NI; engage with MoD, Other Government Departments (OGDs), OVA NI, Defence Business Services (DBS) and Third Sector organisations; represent VWS NI in key DBS, Statutory and Third Sector meetings; support the delivery of the Armed Forces Covenant in NI and build/enhance relationships in what is a nuanced, devolved setting. The RWM will also maintain an in-depth understanding of the NI & ROI 'operating environments' and support key respite related activities in support of Ulster Defence Regiment and the Royal Irish Regiment (Home Service) Veteran and Family Groups (who served during Op BANNER). 

Specifics. As the RWM (HEO) VWS NI, you will be responsible for:

  • Overseeing and managing E2E delivery of welfare support operations (from point of request to case resolution) to tri-Service veterans, their dependants and serving personnel undergoing transition. The veterans’ community includes all UDR and R IRISH Home Service Family Groups, comprising widow(er)s, bereaved families and disabled ex-soldiers
  • Management of all VWS NI Welfare Managers and the Centre Manager/Business Support Officer, in accordance with MoD and Civil Service policies
  • Assisting with the recruitment, induction and development of newly recruited VWS NI Welfare staff
  • Development of positive working relationships at the appropriate level - and regular engagement with DBS (Armed Forces and Veterans Services) and with Statutory and Third Sector Organisations (including Veterans' Champions, the Office of Veterans Affairs NI, the Veterans’ Commissioner/Team, VAPCs, Third Sector Organisations/Charities, Local Authorities, Health and Social Care services and Devolved Government Departments)
  • Regular engagement with DBS (AFVS) in support of Veterans Services and One Service One Team One Way (OSOTOW) processes and procedures whilst also factoring in NI and RoI nuances to the design and development of new processes and initiatives to ensure they are landed appropriately and deliver the right effect.
  • Day to day Casework Management/Oversight - and engagement (as appropriate) - with providers of MoD (VWS NI) Medical Contracts for psychological, psychiatric and physiotherapy provision/interventions - including regular engagement with the VWS NI Medical Services Manager (Contracts Lead)
  • Appropriate and positive promotion/outreach of VWS NI across NI, RoI and across AFVS more widely
  • Assist with other tasks in support of VWS NI outputs as required

Person specification

The RWM will require a Full UK Driving License in order to undertake tasks associated with the role, including a variety of veteran-focused outreach activities, key stakeholder meetings and engagement with VWS NI Welfare Managers in the 4 Field Teams located across NI.

In addition to having a strong service delivery background, the RWM must also have a high level of competence and confidence in IT skills, including all Microsoft Office applications and using Shared Drives.

Licences

A Full UK Driving License is required in order to carry out key tasks/outputs directly associated to the role

Behaviours

We'll assess you against these behaviours during the selection process:

  • Leadership
  • Managing a Quality Service
  • Communicating and Influencing
  • Delivering at Pace
  • Changing and Improving
  • Working Together

We only ask for evidence of these behaviours on your application form:

  • Leadership
  • Managing a Quality Service

Benefits

Alongside your salary of £36,530, Ministry of Defence contributes £10,582 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

  • An environment with flexible working options Monday-Friday
  • 25 days paid annual leave rising (1 day per year) to 30 days upon completion of 5 years’ service (pro rata). In addition to 8 public holidays per year, you will also receive leave for HM The Sovereign's birthday
  • Hybrid working where role permits
  • An opportunity to be considered for Reward and Recognition - £250-£5000 per year
  • Family-friendly policies including - parental leave and adoption leave
  • Learning and development tailored to your role
  • Professional and personal development of skills
  • A culture encouraging inclusion and diversity
  • Minimum of 15 days special leave in a rolling 12 month period for volunteer reserve commitments
  • Special paid leave to volunteer up to 6 days per year
  • A Civil Service pension with an average employer contribution of 28.97%
  • NI Stress and Strain Leave (5 days annually)

Allowances 

The post does not offer relocation expenses. 

Please be advised that the Department is conducting a review of all pay related allowances which could impact on those allowances that the post currently being advertised attracts. 

External recruits who join the MOD who are new to the Civil Service will be subject to a six-month probation period. 

Employment Hours 

This position is advertised at 37 hours per week. 

Northern Ireland

For jobs based in Northern Ireland, applications are welcome from all sectors of the community, but members from the Roman Catholic community are particularly welcomed, as this group is currently underrepresented in our workforce.

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

  • Name : Paul Burns
  • Email : paul.burns125@mod.gov.uk

Recruitment team

  • Email : DBS-EnhancedRecruitmentTeam@mod.gov.uk

Further information

Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. If you feel a department has breached the requirement of the Recruitment Principles and would like to raise this, please contact DBS-EnhancedRecruitmentTeam@MOD.gov.uk in the first instance. If the role has been advertised externally (outside of the Civil Service) and you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: http://civilservicecommission.independent.gov.uk/civil-service-recruitment/complaints/

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Confirmed 30+ days ago. Posted 30+ days ago.

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