Technical Support Coordinator, Computer Science

Job Number:

2500005O

Posting Date

: Feb 3, 2025, 5:52:16 PM

Primary Location

: West Side-231 North Pine Avenue (Austin College and Career Acad)

CPS Non-Union Job Grade: S04

Estimated Annual Salary Range

: 44,000.00 - 57,500.00

Position Type: Non-Union Position

Overtime Status

: Non-exempt

Final salary offers are dependent upon candidate qualifications.

JOB DESCRIPTION ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

Chicago Public Schools (CPS) is a district on the rise, serving over 320,000 students in 500+ schools and employing over 44,000 people, most of them teachers. CPS has set ambitious goals to ensure that every student, in every school and every neighborhood, has access to a world-class learning experience that prepares each for success in college, career, and civic life. In order to fulfill this mission, we make three commitments to our students, their families, and all Chicagoans: academic progress, financial stability, and integrity. Six core values are embedded within these commitments – student-centered, whole child, equity, academic excellence, community partnership, and continuous learning.

The Department of STEM Programs at Chicago Public Schools supports inclusive and innovative learning experiences in math, science, computer science and whole-school integrated STEM & STEAM programming across the district. It is our commitment that every day, in every STEM classroom at CPS, all students will: actively make sense of and construct solutions to complex questions; productively contribute to the learning community to support a culture of collaboration, risk-taking, and innovation; and regularly reflect on and communicate their understanding of disciplinary ideas. Through these experiences and purposeful opportunities to face transdisciplinary challenges, students will graduate from CPS with advanced STEM literacies prepared to make the world a better place.

Job Summary:

Reporting to the Program Manager, Applied Computer Science, the Technical Support Coordinator will be responsible for fulfilling the technology needs and executing technical solutions for the Department of Computer Science’s programs, including the Office of Student with Disability cohort lending library and the robotics lending library, which provides robotics devices and support to teachers across the district. This position will also coordinate the hardware needed for software rollouts, and will work with student technology groups that support students in after-school labs and provide district-wide student competitions. This is a full-time, non-exempt position that will be paid for time worked on a salary basis.

This Job will be held accountable for the following responsibilities:

• Provide technical support for computer science to the Office of Students with Disability Cluster teacher cohort education and the STEM team.
• Provide technical support for out-of-school computer science and career and technical education clubs which may include robotics programs.
• Schedule and execute the administration of new and existing equipment and devices, including communication, device rollout planning, replacement, and coordination of efforts with necessary stakeholders.
• Assist with executing technical training and webinars that support the use of the Computer Science department’s technology lending library materials and other educational tools.
• Collaborate with the Computer Science Content Specialist team to establish best practices for software training content and deployment.
• Participate in student events such as challenges, hacks and competitions.
• Support inventory control and management of the Computer Science Department technology equipment/assets.
• Maintain an inventory of software licensing for all of Computer Science.
• Assist in the scheduling and coordination of equipment orders; create processes and procedures to support the maintenance and quality of technology environments to be used for school tech coordinators and other administrators
• Other duties as assigned

In order to be successful and achieve the above responsibilities, this position must possess the following qualifications:

Education Required:

• High school diploma or GED equivalent is required
• Bachelor's degree from an accredited college or university is preferred

Experience Required:

• Minimum of three (3) years of work experience maintaining and troubleshooting hardware and software is required; student experience in a CPS Youth Apprenticeship Program will be considered.
• Two (2) years of technical experience troubleshooting hardware and software in an educational institution preferred
• One (1) year of experience troubleshooting in Mac OS and Windows OS environments, and working with inventory management systems preferred

Knowledge, Skills, and Abilities:

• Technical skills, including proficiency with Microsoft Office and Google Suite
• Knowledge of and/or ability to support CPS Chromebook, Apple and Windows devices
• Ability to troubleshoot technical issues and problem-solve in a fast-paced environment
• Strong organizational and time management skills, including the ability to multitask, effectively handling multiple projects/tasks simultaneously, driving them to completion and meeting expectations
• Strong communication skills (verbal and written), including the ability to communicate with all levels of CPS employees and students

Conditions of Employment

As a condition of employment with the Chicago Public Schools (CPS), employees are required to:

• Establish/Maintain Chicago Residency - Employees are required to live within the geographic boundaries of the City of Chicago within six months of their CPS hire date and maintain residency throughout their employment with the district. The Chicago residency requirement does not apply to temporary/part-time positions, however, all CPS employees must be residents of Illinois.