Company DescriptionJob Description
About this opportunity
The Customer Services Specialist: Inventory Management (Folding crates, SBC, Folding bins and Pallets) will be supporting our customers through order management and account queries. In addition, this role will develop a specialisation in Inventory Management across the network. This includes stock control and balancing across the network through mastery of SAP, Excel, Power Bi and Biarri.
Your key responsibilities will be to:
- Respond to email & phone enquiries from internal and external customers regarding; sales orders, stock availability, etc
- Work with customers regarding changes to stock requirements to ensure customer requirements are met, while minimising any cost impacts on the business.
- Liaise with transport providers to coordinate required transport services daily.
- Point of contact for all concerns from wash sites & 3PL’s regarding customer requests & stock movements
- Ensure site stocktakes of crates, pallets and bins are done on time and accurately.
- Inventory and stock reports update timely.
- Continuously improve processes for stock control on sites with the sites teams.
- Have the right stock in the right place (State) to meet demand.
- Analysis of network demand, stock availability and wash capability to determine movements needed
- Managing the de-hires to make sure that there is sufficient dirty stock for operations to wash.
Your skills and experience
To be successful in this role, you’ll have:
- Experience in SAP, Excel and Power Bi.
- Experience in a Customer Services role is preferable.
- Strong numerical capability.
- Strong interpersonal skills and empathy to influence across the stakeholder group.
- Strong communication skills
- Ability to problem solve and find solutions to challenges.
Qualifications
- Tertiary qualification in supply chain or logistics is preferable.
Additional Information
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