Wake Forest Baptist Health

Job Summary

Prepares and delivers food trays to patients, processes meal requests, and provides customer service using a point-of-sale system. Assists patients, staff, and customers both in person and over the phone. Manages nourishment orders and deliveries through the hospital’s computer system.

Education & Experience

• Required: High School Diploma or GED
• Preferred: 2+ years in food service

Skills & Abilities

• Ability to follow written and verbal instructions
• Basic food prep, cleaning, and sanitation knowledge
• Customer service and communication skills
• Basic math and cash handling skills
• Ability to multi-task and problem-solve
• Basic computer skills

Key Responsibilities

• Food Preparation: Assists with cold food prep, baking, and grill work
• Transporting Items: Moves supplies between storeroom, kitchen, and service areas
• Tray Preparation: Assembles patient and customer meal trays
• Sanitation & Cleaning: Cleans kitchen equipment, utensils, and work areas; washes dishes
• Tray Delivery & Pickup: Delivers and retrieves patient meal trays
• Order Entry: Inputs patient meal orders and diet restrictions into the system
• Nourishment Delivery: Delivers ordered nutrition supplies to units
• Cash Handling: Operates cash register, balances drawer daily
• Customer Service: Resolves or escalates complaints
• Professionalism: Maintains a positive, team-oriented attitude and follows workplace standards
• Other Duties: As assigned by management

Workplace Expectations

• Follows all health, safety, and sanitation standards
• Complies with required training, including HIPAA and safety protocols
• Maintains professionalism and teamwork in interactions

Physical Requirements

• Frequent standing, walking, bending, lifting (up to 50 lbs.), and repetitive motions
• Requires clear speech and hearing for communication
• Must pass a pre-employment physical demands test

Core Values

• Teamwork: Contributes ideas and collaborates effectively
• Compassion: Shows kindness and empathy
• Integrity: Acts honestly and responsibly

Standards of Behavior

• Respect: Protects patient privacy
• Professionalism: Takes responsibility for actions
• Customer Focus: Provides helpful and courteous service
• Communication: Uses AIDET (Acknowledge, Introduce, Duration, Explain, Thank)

Employee Statement

By signing, I acknowledge that I understand my job duties and responsibilities. I also recognize that my employment is at will and can be terminated at any time by either party.

This version keeps all critical details while making it clearer and more concise

Atrium Health Wake Forest Baptist is a pre-eminent academic health system based in Winston-Salem, North Carolina. Atrium Health Wake Forest Baptist is part of Advocate Health, which is headquartered in Charlotte, North Carolina, and is the fifth-largest nonprofit health system in the United States, created from the combination of Atrium Health and Advocate Aurora Health. Atrium Health Wake Forest Baptist’s two main components are an integrated clinical system – anchored by Atrium Health Wake Forest Baptist Medical Center, an 885-bed tertiary-care hospital in Winston-Salem – that includes Brenner Children’s Hospital, five community hospitals, more than 300 primary and specialty care locations and more than 2,700 physicians; and Wake Forest School of Medicine, the academic core of Atrium Health Enterprise and a recognized leader in experiential medical education and groundbreaking research that includes Wake Forest Innovations, a commercialization enterprise focused on advancing health care through new medical technologies and biomedical discovery.

Wake Forest Baptist Health, Wake Forest University School of Medicine and Atrium Health have joined forces in a strategic combination that will enhance care, transform medical education and create economic opportunity for countless lives in North Carolina and beyond. As a part of that combination, the two health systems will be integrating technology and platforms, including our career sites.

This means that although you are applying on the Wake Forest Baptist Health Career Site, you receive communications from the Atrium Health Recruitment Team. Please know that this is an expected process, and thanks in advance for your flexibility.

Mission, Vision and Culture Commitments

Mission

To improve health, elevate hope and advance healing – for all.

Vision

To be the first and best choice for care. 

Culture Commitments

We create a space where all Belong

We Work as One to make great things happen

We earn Trust in all we do

We Innovate to better the now and create the future

We drive for Excellence – always