SALARY: $92,193.92 - $111,342.40 Annually
Join our team as a Communications Dispatch Supervisor and make a significant impact on emergency response in our community. In this crucial role, you will oversee our team of dispatchers and ensure seamless operations in our new Regional Fire Communications Center (RFCC). This is a unique and exciting opportunity to be a part of building a new regional fire-rescue-EMS communications/dispatch program. This group of supervisors will work with the Dispatch Manager to establish a culture of excellence, inclusion, forward planning, and innovation.
We are accepting applications to fill three (3) full-time Communications Dispatch Supervisor vacancies in Santa Barbara, California for the Santa Barbara County Fire Department (County Fire Protection District.)
The Regional Fire Communication Center (RFCC) is a secondary PSAP serving the Santa Barbara County region dispatching fire-rescue resources for all cities (4) and fire protection districts (3) and for the Santa Barbara County contract ambulance provider and is a 24-hour / 365-day operation. It is a partnership between member agencies and administered by the Santa Barbara County Fire Department.
The RFCC is the dispatch center for the Santa Barbara County Operational area of the California OES Fire & Rescue Mutual Aid System. It is also responsible for ordering, dispatching, and tracking resources including engines, crews, dozers, aircraft, and overhead personnel as required through the Santa Barbara County Fire Department’s contract with CalFire. The RFCC interacts frequently with other agencies including CalFire, California OES, California State Parks, National Park Service, U.S. Coast Guard, U.S. Air Force, and U.S Forest Service.
To learn more about this department, please visit: SBCFire.com
If you are a regular employee of another public agency operating in a personnel merit system in the State of California and want to laterally transfer to this position with the County of Santa Barbara, then please apply to the lateral transfer recruitment HERE.
Benefits: The County of Santa Barbara offers generous benefits, CLICK HERE to view more information.
In addition, applicants from other public sector employers may qualify for:
Ideal Candidate Possesses:
Additional Requirements:
Incumbents must be able to type 35 wpm; work rotating shifts including nights and weekends; work overtime as required to ensure operational stability of the communications center; may be required to work an administrative staff position schedule; must be able to pass a work-simulated, computer-based performance test, a background investigation (for Sheriff’s Office this includes a polygraph examination and credit check), psychological evaluation and medical exam. Work is performed in a dispatch center and requires sitting for long periods of time, extensive keyboarding, operation of a mouse, wearing of a headset, and working in a fast-paced and demanding environment.
Must successfully complete Emergency Medical Dispatcher (EMD) and Emergency Fire Dispatcher (EFD) certifications during the training period and maintain them throughout employment.
Knowledge of: terminology, codes, and procedures used in public safety dispatching; telecommunications, computer, electronic, microwave, and radio systems used in dispatching; applicable laws regulating radio and telecommunications operations and public safety dispatch; Federal Communications Commission requirements for public safety dispatch centers; the functions of public safety agencies; principles and practices of effective training.
Ability to: plan, organize, assign, prioritize, and delegate the work of self and others; learn and apply sound supervisory principles and practices; set performance standards; review and evaluate the work of others; use sound judgement in reacting quickly, effectively, and calmly in emergency situations; train subordinate staff and develop training plans and materials; understand, interpret, explain, and apply rules, regulations, and applicable laws; work well with other departmental and outside agency personnel; communicate effectively, orally and in writing. communicate with people of diverse social and cultural backgrounds; follow written and oral instructions; establish and maintain working relationships with other agencies; operate a computer, mouse and keyboard; and perform the full scope duties of a Communications Dispatcher.
SELECTION PROCESS:
Candidates must receive a percentage score of at least 70% on the CritiCall exam to be placed on an employment list. An adjustment may be made to raw scores based on factors listed in Civil Service Rule VI. Those candidates who are successful in the selection process will have their names placed on the employment list for a minimum of three months. At the time the employment list is established, all candidates will receive written notice of their score on the exam(s), rank on the employment list, and exact duration of the employment list.
Incumbents must successfully complete a one-year probationary period.
Recruiters will communicate with applicants by email during each step in the recruitment process. Applicants are reminded to check spam filters continuously during the Recruitment and Selection Process steps listed above to ensure they do not miss required deadlines.
FIRE BACKGROUND INVESTIGATION PROCESS: The Fire Department's background investigation includes an interview and in-depth background investigation of police records, personal and virtual character check, military, and employment histories; inquiry of persons who know you and evaluate whether you respect the law and rights of others; are dependable and responsible; have demonstrated mature judgment in areas such as the use of drugs and intoxicants; are honest; and is a safe driver.
The following shall commence upon accepting a conditional offer of employment:
REASONABLE ACCOMODATIONS: The County of Santa Barbara is committed to providing reasonable accommodation to applicants. Qualified individuals with disabilities who need a reasonable accommodation during the application or selection process should contact the recruiter listed on the job posting. We require verification of needed accommodation from a professional source, such as a Medical Provider or a learning institution.
Disaster Service Worker: Pursuant to Governmental code section 3100, all employees with the County of Santa Barbara are declared to be disaster service workers subject to such disaster service. Activities as may be assigned to them by their superiors or by law.
Statement of Commitment
The County of Santa Barbara is dedicated to cultivating and sustaining an environment that exhibits equity and inclusion everywhere, and at all levels of our organization. The County believes equity is a fundamental principle that must be imbedded in policies, institutional practices and systems. The County recognizes the negative impacts of systemic racism and is committed to eliminating the barriers affecting our Black, Latinx, Indigenous, and Asian community members, as well as people of other diverse racial and ethnic backgrounds. We envision a world where society and its systems (e.g. education, criminal justice, and health care, housing the economy) are just, fair, and inclusive, enabling all people to participate and reach their full potential.
We celebrate community and employee diversity, strive for inclusion and belonging, and promote empowered participation. We aspire to build a workforce that is reflective of these values and the communities we serve. We are proud to be an equal opportunity employer and will resolutely uphold federal, California state law and/or Santa Barbara County ordinances.
We believe equity and inclusion are vital to fulfill the County’s mission and to embody a culture of “One County, One Future.” Expanding the full range of employee talent allows the County to deliver our best to all our community members.
We believe in the dignity and humanity of all people. We strive for a healthy and prosperous society that promotes all people having equitable access and opportunity.
APPLICATION AND SUPPLEMENTAL QUESTIONNAIRE DEADLINE: Thursday, February 13, 2025, 4:59 PST: Postmarks are not accepted. Applications and job bulletins can be obtained 24 hours a day at https://www.governmentjobs.com/careers/sbcounty.
If you have any recruitment questions, please email Fire HR at FireDGHR@sbcfire.com
Retirement Plans
Health Benefits
Paid Time Off
Miscellaneous Benefits
Compensation Summary