Delaware North

The opportunity

Delaware North Parks and Resorts is hiring a full-time Technology Operations Specialist to join our team at Tenaya Lodge At Yosemite in Fish Camp, California. As a Technology Operations Specialist, you will be responsible for providing onsite IT support to all of Delaware North's properties within Sequoia National Park, Kings Canyon National Park, Tenaya at Yosemite, and Kalaloch Lodge in addition to providing level 1 remote support. If you thrive in a fast-paced environment and have a passion for delivering excellent IT support, apply today! 

Pay

Minimum – Anticipated Maximum Base Salary: $68,640 - $68,640 / year

In addition to base salary, we offer an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. The advertised pay range represents what we believe at the time of this job posting, that we would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range. Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/benefits/.

What we offer

At Delaware North, we care about our team members' personal and professional journeys. These are just some of the benefits we offer: 

• Medical, dental, and vision insurance
• 401(k) with up to 4% company match 
• Annual performance bonus based on level, as well as individual, company, and location performance
• Paid vacation days and holidays
• Paid parental bonding leave
• Tuition and/or professional certification reimbursement
• Generous friends-and-family discounts at many of our hotels and resorts

What will you do?

• Manage IT support requests by creating, updating, and resolving help desk tickets and system access requests in ServiceNow; maintain procedural and organizational documentation using Confluence and other IT tools 
• Provide hardware and software support for retail and food and beverage POS systems, including mobile and kiosk ordering solutions, and back-of-house workstations running various applications 
• Support and troubleshoot property management systems, network infrastructure, and communication tools such as analog and IP phones and VOIP systems 
• Administer and maintain enterprise software and systems, including Microsoft Active Directory, Office Suite, OneDrive, Kronos time clocks, and Java-based Time Manager 
• Provide technical support for specialized systems and hardware, including Onity keycard systems, HotSOS, Citrix servers, and other vendor-specific solutions 

More about you

• Associate or bachelor’s degree in information management, computer science, computer systems engineering, business administration, or a related field 
• Minimum of 1 year of related experience in the implementation, management, and maintenance of information technology infrastructure and IT systems including cloud architectures, server technologies, and communication technologies, LANs, WANs, telephone, voice, video, and data communication systems 
• Any certification from the following associations: Cisco, CompTIA, ITSM, Microsoft, or PMI 
• Ability to travel with driving company provided transportation to additional Delaware North property locations; valid US Driver's License is required 
• Additional travel to other Parks locations in the west as required 

Physical requirements

• Ability to lift up to 60 pounds

Who we are

Tenaya Lodge is a 4-diamond resort located just outside the south entrance to Yosemite National Park. Surrounded by beautiful trees and granite mountains, Tenaya Lodge is the perfect environment for outdoor enthusiasts with great hiking trails, waterfalls, rivers, and creeks to explore in and around Yosemite. We offer a variety of employee housing which includes meals, utilities, internet, and laundry. We also provide free mountain bike rental, weekly trips to Oakhurst, and employee discounts on lodging and services. For local candidates, we offer a commute incentive for all commutes over 50 miles one way.

Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team — you’re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.

Who says you can’t love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you’re interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we’re invested in helping you achieve your career goals.

Together, we’re shaping the future of hospitality — come grow with us!

Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.