Manet Community Health Center

POSITION TITLE: Medical Assistant I

REPORTS TO: Director of Nursing and Clinical Services

FLSA Status: Non-Exempt

Date: January 2024

The MA I will assist in the provision of direct and indirect services to patients. He/she will respond to a variety of health center needs including assisting patients, families, nurses, physicians, and mid-level providers. He/she works under direct supervision of the RN and Lead MA.

The Medical Assistant I actively supports, promotes, and works to fulfill the mission of Manet CHC as well as provide excellent customer service to external and internal customers.

Core Responsibilities

• Works in collaboration with the Primary Care Team to ensure optimum patient care.
• Accurately measures and documents vital signs according to patient need and written protocol.
• Documents chief complaint accurately and briefly.
• Provides assistance with patient exams.
• Provides set up of all necessary supplies and equipment.
• Instructs and assists patients in collection of specimens.
• Arranges for diagnostic tests as needed and instructs patients and/or family for the preparation of diagnostic testing.
• Participate in data collection efforts to ensure diversity is captured for quality improvement efforts
• Serves as a patient advocate.
• Fosters a welcoming and inclusive environment in the clinic by treating all patients and team members with respect and dignity, regardless of race, ethnicity, gender, sexual orientation, socioeconomic status, or disability.
• Willing to maintain a special project within his/her scope of function and knowledge.
• Assumes responsibility for exam room cleanliness and safety.
• Stocks supplies and patient literature in patient exam rooms.
• Prepare, decontaminate, sterilize and disinfect medical instruments, operates autoclave and procedure tray setup
• Cleans and organizes the clean and dirty utility rooms.
• Orders and maintains inventory of supplies.
• Has the knowledge and ability to function at the front desk: appointment booking, check in/check out, and answering phones.
• Demonstrates self-direction and motivation in activities which enhance patient care.
• Anticipates new problems and is part of the problem solving process.
• Required to work evening, weekends and holiday rotation; and rotate between Manet Sites as needed.
• Able to perform point-of-care testing for diagnostic tests and collect other specimens for diagnostic testing.
• Performs proficiency testing according to POC protocol as least yearly on all test trained to perform.
• Adheres to the POC quality control policies and documents all quality control activities (QC Log Sheets, Outliers Log Sheets).
• Follows and documents the POC corrective action policies and procedures whenever test systems are not within the lab’s established acceptable levels of performance.
• Participates in patient care audit and quality assurance program.
• Performs all maintenance required according to established POC protocol.
• Maintains POC testing area and equipment in neat, orderly condition.
• Correctly tracks laboratory reports according to established protocols.
• Understands all record retention requirements of POC.
• Follows all established POC safety protocols.
• Monitors day to day operations of required POC testing and report concerns.
• Escalates and documents problems through proper channels in accordance with Manet Compliance Programs.
• Ensures proper disposal of contaminated materials and specimens.
• Documents in patient case/order with dates, purpose, return name/number, and all necessary information for follow-up.
• Participates in staff and site meetings on a regular basis.
• Flexible and willing to work at all sites when needed.
• Performs other job-related duties as required or assigned.

Minimum Skills, Experience and Educational Requirements

1. High School Diploma or equivalent.

2. Graduate of Certified Medical Assistant Program.

3. Preferred 1-2 years of experience as a medical assistant.

4. Current CPR certification.

Required Certifications and Licenses

See above

Critical Demands of the Job

• Manage multiple requests and prioritize appropriately;
• Ability to function in a faced paced setting with a variety of patients and staff;
• Attention to details and prompt follow up;
• Includes walking and standing for long periods of time, sitting for short periods of time, hand dexterity, clear hearing and speaking ability. Must be able to lift a maximum of 1/3 of their body weight; and,
• Excellent organizational and interpersonal skills.

Working Conditions

• Works in well-lighted environment with comfortable surroundings.
• Stressful at times due to competing demands, including attention to multiple patients and staff.
• Will comply with all applicable laws and will cooperate with the Manet Community Health Center compliance program rules and regulations.

Required Availability

May be required to work a rotating schedule at various Manet Sites as the department requires. This includes evenings, holidays and weekends.