As a Senior Advanced Support Engineer, you are expected to be an senior member of the service team and be able to solve complex (often previously unknown), critical customer issues. Performing the assigned duties with a high level of autonomy and reporting to management on customer status and technical matters on a regular basis, you will be expected to work with limited guidance from management. Further, the Senior Advanced Support Engineer is expected to be a point of contact for customers and lead Oracle employees when in need of technical advice.
In this role, you will be responsible for the following tasks:
You will work closely with customers and Oracle, technical and management teams, to ensure that our engineering efforts are aligned. This position requires an excellent problem-solving and leadership skills.
Qualifications:
Job duties are varied and complex utilizing independent judgment. May have project lead role. Because of substantial customer interfacing, a demonstrated ability to work with customers on an independent basis with exceptional communication skills, while consistently achieving the highest levels of customer satisfaction is essential. A Bachelor's degree in Computer Science, Engineering or equivalent experience is preferred with five years related experience. Experience with Oracle's core products, applications, and tools is important.
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Disclaimer:
Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.