Nationwide Children's Hospital

Overview:

Emergency Department Main Campus/Admitting Sunday- Wednesday (630pm-5am)

Job Description Summary:

Ensures the workload in Patient Access is flowing through the system in a timely manner. Coordinates the needs and requirements of the department with the staff and assigns workload to staff to assure patients are registered timely and information collected is complete and accurate.

Job Description:

Essential Functions:

• Monitors hour by hour the workload of Patient Access Representatives to ensure timely and accurate completion of all tasks.
• Acts as support to line staff in answering questions of immediacy and serves in a supervision capacity as appropriate.
• Assists Supervisor in identifying areas for improvement opportunities and helps determine the best approach for workflow and special projects.
• Ensures scheduled patients have been accurately pre-registered and managed care requirement met prior to the patient’s arrival.
• Assists in training new Patient Access staff and maintain staff work schedules.
• Ensures appropriate tools are available and working properly for staff to complete their jobs.
• Maintains WQ’s and monitors quality and productivity and reports to supervisor.

Education Requirement:

Associate's Degree or equivalent combination of education and experience, required.

Licensure Requirement:

(not specified)

Certifications:

(not specified)

Skills:

• Demonstrated ability to effectively interact with peers in problem solving.
• Demonstrated traits of teamwork, cooperation, and displays a positive attitude.
• Excellent communication and customer service skills.
• Detailed understanding of the revenue cycle and its impact on the hospital’s bottom line.
• Strong professional demeanor with the inherent quality to rapidly establish credibility and rapport with staff and customers. Ability to escalate situations to leadership as appropriate.

Experience:

• Two years of experience in scheduling, billing, registration, insurance authorization or customer service, required.
• Experience in a healthcare environment, preferred.

Physical Requirements:

OCCASIONALLY: Blood and/or Bodily Fluids, Climb stairs/ladder, Driving motor vehicles (work required) *additional testing may be required, Lifting / Carrying: 41-60 lbs, Loud Noises, Pushing / Pulling: 26-40 lbs, Pushing / Pulling: 41-60 lbs, Squat/kneel

FREQUENTLY: Bend/twist

CONTINUOUSLY: Audible speech, Chemicals/Medications, Communicable Diseases and/or Pathogens, Computer skills, Decision Making, Flexing/extending of neck, Hand use: grasping, gripping, turning, Hearing acuity, Interpreting Data, Lifting / Carrying: 0-10 lbs, Lifting / Carrying: 11-20 lbs, Lifting / Carrying: 21-40 lbs, Peripheral vision, Problem solving, Pushing / Pulling: 0-25 lbs, Reaching above shoulder, Repetitive hand/arm use, Seeing – Far/near, Sitting, Standing, Walking

Additional Physical Requirements performed but not listed above:

Ability to multi-task within a stressful environment.

Accountability - Extensive Experience (Meets Expectations), Associate's Degree, Customer Interaction - Extensive Experience (Meets Expectations), Managing Multiple Priorities - Working Knowledge (Meets Expectations), NCH Core Values - Basic Understanding (Meets Expectations), Oral Communications - Extensive Experience (Meets Expectations), Patient Registration - Extensive Experience (Meets Expectations), Relationship Building - Extensive Experience (Meets Expectations), Service Excellence - Extensive Experience (Meets Expectations), Tolerance for Ambiguity and Stress - Extensive Experience (Meets Expectations)

"The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individuals so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under their supervision. EOE M/F/Disability/Vet"