Best Buy

Job Title

Geek Squad Agent (Retail Store)

Job Category

Services Group

Store Number or Department

000428 Albany NY Store

Job Description

As a Geek Squad Agent, you’ll be the first point of contact for people seeking technology support, knowledge and solutions. We’ll provide the training and resources you need to ask the right questions, listen carefully, take detailed notes and partner with other agents as needed to help customers who visit our stores. Working together, we’ll create a supportive, positive environment for anyone who is facing tech challenges or wants to get more out of their devices.

What you’ll do

• Provide positive, timely service to customers during the check-in and checkout process
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps
• Help set up and repair technology devices for customers
• Monitor service queues and provide accurate status updates to customers
• Clearly communicate and partner with fellow agents

Basic qualifications

• 3 months of experience in working in retail or customer service
• Passion for technology and desire to solve problems
• Must be able to adapt and learn new skills in a fast-paced industry
• Ability to work a flexible schedule, including holidays, nights and weekends

What’s in it for you

We’re committed to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support as you need it, especially key moments in your life.

Our benefits include:

• Competitive pay
• Generous employee discount
• Financial savings and retirement resources
• Support for your physical and mental well-being

About us

As part of the Best Buy team, you’ll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life — in our stores, online and in customers’ homes.

Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We’re committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.™

Best Buy is an equal opportunity employer.

Application deadline: Minimum of 5 days from the posting date. You can find that date above the job title at the top of the page.

Req #

975064BR

Address Line 1

1 Crossgates Mall Rd

City

Albany

State

New York

Zip

12203-5368

Job Level

Individual Contributor

Employment Category

Full time

Brand

Geek Squad

Search Categories

Geek Squad, Retail

Minimum Pay

15.00

Benefits

Best Buy offers a range of benefits to support your overall well-being, as outlined in the Benefits Guide. Eligibility may vary.

Worker Type

Regular

Maximum Pay

20.57

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