Welsh Government

Contents

• Location
• About the job
• Benefits
• Things you need to know
• Apply and further information

Wales

About the job

Job summary

Head of Visitor Experience and Business Development

If you have a background developing audience-led visitor experiences and programming and want to transform experiences at our historic sites for millions of visitors: look no further than this role. Cadw is the Welsh Government’s historic environment agency and plays a pivotal role in connecting people with the historic environment of Wales; and we want to do more.

At the heart of our strategy is a commitment to ensuring our sites are more relevant and useful to a greater number and diversity of people. This critical leadership role will ensure experiences evolve to better meet the needs of current and future visitors, so that our visitor business continues to generate the financial support on which conservation depends.

We have a permanent opportunity for someone looking to make an impact in a senior leadership role.

Job description

What you'll be doing

You'll need vision, brilliant leadership and relationship management skills, strategic thinking, creativity and practicality to provide clear direction for and help design experiences that meet audience needs. You'll also need the commercial understanding to help us ensure that our offer is financially sustainable. This role offers the opportunity to influence at a high level across the organisation: shaping the future of visitor experiences and programming and working with others to turn that vision into reality.

You will:

• Provide inspirational professional leadership and support the development of around 120 people in your team.
• Lead on developing concepts for new experiences at our sites based on business cases that are imaginative, relevant and feasible.
• Champion audience-led ways of working across the organisation, providing leadership, support and guidance to make this happen

Who we're looking for

• An inspirational leader adept at leading and motivating large teams; able to inspire others and to drive forward new ideas and approaches.
• A brilliant influencer and networker, confident and capable at building relationships with leaders, partners, and teams.
• Significant experience and an impressive track record of developing new experiences and programmes for visitors, in multi-disciplinary contexts.
• Led by audience, able build and share a deep understanding audience and market insight and use this to inform your work.
• Commercial understanding, confidence using business models and constructing business cases to help us ensure that our offer is financially sustainable.

Behaviours

We'll assess you against these behaviours during the selection process:

• Seeing the Big Picture
• Leadership
• Working Together
• Managing a Quality Service

Technical skills

We'll assess you against these technical skills during the selection process:

• Highly developed project management skills, able to make decisions and drive projects forward, delivering to budgets and agreed timescales.
• Strong knowledge of the UK and wider heritage sector, regularly keeping up to date with trends and best practise.

Benefits

All Welsh Government staff are members of the Civil Service, and as a result are eligible for:

• Civil Service Pension Scheme
• 31 days annual leave (pro-rated for part time)
• training and development opportunities
• Cycle2Work Scheme
• Smart Working flexible working arrangement
• Green Car Scheme (subject to availability)

If you are an active Civil Service Pension member you can continue your membership throughout your employment with us.

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : Gwilym Hughes
• Email : CadwHR@gov.wales

Recruitment team

• Email : sharedservicehelpdesk@gov.wales