French

Operations Customer Expert for Nespresso – French speaker

LISBON

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, What you can expect

As an Operations Customer Expert at Nespresso, you will act as a brand ambassador with the goal of elevating the customer experience, transforming every contact into an opportunity to create engagement with the brand, trust, and loyalty.

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What you’ll do

• Serving customers in inbound and outbound contacts through voice or digital platforms, identifying, understanding and responding promptly to their specific needs and expectations;
• Achieving high customer satisfaction through personalized, professional communication by applying brand tone to every touch point and situation;
• Using all available skills and information to obtain First Contact Resolution and prevent customers from calling more than once to resolve their issue;
• Being the ambassador and have specialized knowledge of Nespresso products, sustainability services and commitments, continuously learns and takes advantage of new knowledge and skills in his own work;
• Creating sales and customer retention opportunities between outbound and inbound contacts, influencing the mix of coffee, high value customers, size or order value through genuine interest in customers and their habits, taking advantage of relevant offers.

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What you’ll need

• Fluent level of written and verbal communication skills in French;
• Oral and written understanding – English;
• High school diploma or GED;
• Customer service and sales expertise, in B2C and/or B2B (customer focus, products, services, contracts, payment terms, delivery) (preferred);
• Experience multi-tasking and fast-paced environments utilizing multiple digital tools and software (preferred).

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Benefits

• Work location: Lisbon;
• Full relocation support (flight ticket to Portugal, free accommodation in one of our shared apartments);
• One flight per year to your home country (within Europe);
• Health insurance from day one in the company;
• Ongoing certification and training opportunities;
• Refer a Friend Program with attractive incentives;
• Free medical appointments at the office, sports and social responsibility activities, amazing internal parties, festivals, workshops and much more.

, Teleperformance Portugal

Teleperformance Portugal is one of the 25 best companies to work for in Europe. This recognition was assigned by Great Place to Work® Institute. TP was also distinguished as Best and Largest exporter and Best Contributor to Employment in Portugal, by Exame magazine! With more than 12 000 employees, from 111 nationalities, our team provides services in 35 languages. We are a multicultural, highly skilled, and deeply knowledgeable team. Teleperformance Portugal has a wide range of integrated omnichannel solutions, technology, and the highest security standards in the market. Whoever you are, wherever you are from, join us and find your place at Teleperformance Portugal.