Posted: Feb 03, 2025
Role Number:200587867
Imagine what you could do here. At Apple, new ideas have a way of becoming phenomenal products, services, and customer experiences very quickly. Bring passion and dedication to your job and there’s no telling what you could accomplish. From day one, you’ll have the opportunity to make meaningful contributions to the big picture inside our AppleCare Digital team. AppleCare Digital seeks a QA Engineer to help drive platform and product testing for generative AI initiatives in our customer-facing support apps. The role will focus on implementing and analyzing the performance of generative AI solutions to improve customer experience, increase issue resolution, and achieve business goals. It requires process-oriented creative thinking and the ability to cut through ambiguity. The ideal candidate will have a proactive approach to identifying issues, strong analytical and problem-solving skills, an obsession with customer experience, and hands-on experience applying generative AI technology to end-customer interactions with proven, high-quality results.
As a QA Engineer focused on Generative AI Product operations, we design and implement robust testing strategies for Generative AI solutions. Testing will include functionality, performance, accuracy and production sampling. Using the latest emerging AI technology, we test feature quality and assess customer experience. We will also collaborate with data scientists, ML engineers, and product teams to define testing requirements and identify potential risks. We develop and maintain automated test suites for AI/ML pipelines and APIs. Test data preprocessing pipelines and ensure data quality for AI model training. We validate AI generative solutions for bias, fairness, and ethical compliance. Perform load, stress, and security testing on solutions to ensure reliability. In this role, you will be the SME for auditing Generative AI quality across the AppleCare Digital platform. Collaboration, detailed troubleshooting, effective communication of issues, and timely resolution are critical skills required to succeed.
At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $112,900 and $234,700, and your base pay will depend on your skills, qualifications, experience, and location.
Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits.
Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.
Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant.
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