JOB SUMMARY:
Responsible for ensuring that Caesars Entertainment casino guests enjoy a favorable gaming and leisure experience, authorizing complementarities in accordance with guidelines and acting on behalf of premium, casino guests to secure reservations, tickets, transportation and other items casino guests may require.
ESSENTIAL JOB FUNCTIONS:
- Lead an organization with methods and actions that are ethical and in full compliance with all applicable laws, regulations, and Company policies.
- Identify compliance risks and take actions necessary to eliminate or minimize risks.
- Champion, within the organization, a commitment to honesty, integrity, and responsible corporate behavior.
- Create a compliance culture within the organization and foster an environment where employees feel comfortable reporting potential violations or misconduct.
- Responsible for; disseminating information from a variety of sources to the host staff, conferring with the host staff regarding problem resolutions and credit decisions and authorizing airfare reimbursement in amounts above casino host limits
- Additional responsibilities include: telemarketing, filling slot special events, providing casino floor coverage, ensuring casino guests are serviced properly and enjoy their experience, and securing reservations for tickets, transportation and other items guest may require
- Will be active in prospecting for new casino business
- Will be proficient in analyzing and evaluating slot and table games play
- Will be proficient in casino credit evaluation and administration
- Will have strong slot database or strong slot following
- Interact with casino operations personnel to identify and establish relationships with previously unsolicited customers and affiliate these customers to Caesars Palace
- Provide personalized service to casino guests by arranging future trips and needs while in-house
- Make prudent complimentary and credit decisions in accordance with guidelines
- Settle customer billing and credit disputes
- Participate in Casino Marketing special events
- Authorize casino credit up to $50,000 and authorize airfare reimbursement up to $5,000
- Act as ambassadors of Caesars Entertainment
- Apply effective telemarketing skills
- Assist the collection department as required
- Assist casino host staff with customer problem resolutions.
QUALIFICATIONS:
- Required to speak Mandarin fluently
- 3 to 5 years’ experience as a casino host
- must be computer literate
- must be able to work flexible hours when necessary
- hosts are to divide their time between the casino floor and telemarketing their guests
- Excellent communication skills and telephone etiquette; courteous, friendly, outgoing personality;
- Self-motivation and organization skills
- Accuracy and attention to detail
- Thorough understanding of casino games, theoretical, actual and comp ratios;
- Bachelor’s degree preferred; high school diploma or equivalent required.
PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS:
- Fast paced environment
- High volume environment with heavy phones
- Constant walking and standing throughout shift
- Must be able to lift up to 25 pounds
- Maintain neat, professional appearance with good personal hygiene
- This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars®, Harrah's®, Horseshoe® and Eldorado® brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework.
Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values – Together We Win, All In On Service and Blaze the Trail – every day. Our mission, “Create the Extraordinary”. Our vision, “Create spectacular worlds. That immerse, inspire and connect you. We don’t perform magic; we create it with excellence. #WeAreCaesars”. If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.
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