At IHG Army Hotels-Holiday Inn Express-Fort Knox, KY, we’re all about travel that’s simple AND smart.
That means we offer more to our guests where it matters most to them. Easy check-in? Check. All the essentials in a comfy room? They’re all included with a great night’s sleep. We’re focused on getting our guests more than ready. So we’re always ready. Are you?
The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You’ll also create the warm atmosphere that makes our guests feel at home in any location.
Job Overview:
Check-in/out hotel guests in a timely manner and professional manner; process all payments according to established procedures.
Duties and Responsibilities:
Welcome guest in a friendly, prompt and professional manner. Answer phones in a prompt and courteous manner
Register guests, issue room keys, provide information on hotel services and room locations
Up-sell rooms where possible to maximize hotel revenue
Accurately process all cash/credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assigned bank
Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up
Respond appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction
Book routinely guest reservations for individuals/groups that are requested either by phone or from within the hotel; process cancellations, revisions and information updates on changes
Promote Teamwork and quality service through daily communications with other departments
Perform other duties as assigned including guest room tours, concierge services, special guest requests etc.
Qualifications and Requirements:
High school diploma or equivalent, plus one year front desk/guest service experience preferred. Must speak fluent English.
This job requires ability to perform the following:
Frequently standing up behind front desk
Carrying or lifting items weighing up ting objects, projects and computer equipment and use key boards to make reservations.
Communication skills are utilized a significant amount of time when interacting with guests and employees
Reading and writing abilities are used often
Basic math skills are used often
Will have to work weekends, nights and/or holidays
We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees.
The hourly pay rate for this role is $17.75
Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care that you notice the little things that make a difference to guests as well as always looking for ways to improve - click here to find out more about us.
IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.
Not Applicable to Colorado Applicants
At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?
We need people like you to make a difference and create exceptional experiences every single day. Don’t just join a growing team of 370,000 colleagues across 100 countries. Let your passion shine. Innovate and collaborate around the world. Embrace your ambition. Let’s Go Further Together.