HM Courts and Tribunals Service

Contents

• Location
• About the job
• Benefits
• Things you need to know
• Apply and further information

East Midlands (England), East of England, London (region), North East England, North West England, Scotland, South East England, South West England, Wales, West Midlands (England), Yorkshire and the Humber

About the job

Job summary

This position is based nationally.

Job description

About us

HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family courts and tribunals in England and Wales. Our roles support our service users and colleagues, where people and businesses access potentially life-changing justice. We’re looking for individuals who are committed to public service and want to make a difference in people’s lives in delivering justice. If you’re interested in developing a career with a real purpose, please apply.

About the role

As a Learning Delivery & Design Officer, you'll be part of a multi-disciplined team within HMCTS L&D. You’ll deliver and design training packages which will build confidence and capability across the national HMCTS estate. The role will require flexibility, as you’ll have the opportunity to work both virtually and face to face, with regular travel to various sites to support our teams nationwide.

We’re looking for someone enthusiastic and experienced to join our Learning & Development team. You will work alongside our high-performing Learning Delivery & Design Officers, who create and deliver a range of learning initiatives across HMCTS. In this role, you’ll have the confidence to get in front of a class of learners varying from 1-1 coaching sessions to webinars in the hundreds. Leading training events both in face to face and virtual environments, whilst also contributing to the design and evaluation of our learning solutions. This role offers a dynamic fast paced and challenging environment across multiple jurisdictions. It requires a strong emphasis on continuous learning, creative thinking, and ongoing improvement within the L&D domain.

Your expertise will be essential for the smooth running of our training delivery, while keeping customer satisfaction high. We need someone self-motivated, passionate about leading and supporting learners, and ready to make a significant impact with their contributions.

Your role as the Learning Delivery & Design Officer encompasses several key aspects (but not limited to):

• facilitate/deliver a range of learning and development interventions including face-to-face, digital/virtual, social collaborative and coaching to develop critical skills, capabilities and behaviours in line with HMCTS L&D agenda.
• ensure your learning delivery activities are inclusive, recognising the diverse needs of individuals and the impact this can have on the learning experience for the whole group.
• design blended learning solutions, using a range of digital tools to create flexible and innovative learning programmes.
• collate learning evaluation data, facilitate sessions to review evaluation data, identify areas for improvements for upcoming learning designs and make said improvements.

Please refer to the attached role profile for a comprehensive overview of the role.

What are we looking for? (Person Specification)

The ideal candidate for this position should demonstrate:

Essential

• Proven experience as a trainer or facilitator, with a solid track record of delivering effective training sessions. You should be comfortable leading by example and sharing your knowledge and skills.
• Strong communication and presentation skills for delivering training to diverse audiences both virtually and face to face. You should be able to adapt your style to fit different learners and stakeholders.
• Enthusiasm for learning and improvement, with the ability to develop yourself and learners through self-reflection.
• Flexible approach to workload with willingness to move between different tasks to prioritise work.
• Ability to plan and organise own workload with minimal supervision, comfortable with remote team working.
• You will have a good proficiency level across the Microsoft Office suite (Excel, Word, Outlook and PowerPoint), a good understanding of Microsoft Teams.

Desirable

• Understanding of Operational Delivery Profession, i.e Court Clerk, Bailiff knowledge
• A willingness to learn how to use training software to design and maintain our portfolio of learning products.

How to apply

To apply for this role, please submit a CV and a Statement of Suitability of no more than 500 words setting out evidence and examples of how you meet the person specification of the role. 

Interview

If successful at sift, you will be invited to a formal interview which will be comprised of three parts: 

1. Experience-based questions in line with the person specification.
2. An experience-based, 10-minute presentation in line with the person specification.

• Further details about the presentation topic will be provided when you receive the interview invite.

1. Assessment of the ‘success profiles’ Civil Service Strengths which will not be shared in advance.

Further information on Success Profiles and required standards for this post (EO equivalent) can be found at: https://www.gov.uk/government/publications/success-profiles 

Further details

This is a full-time position. You will be required to travel to various HMCTS sites to support on-site learning in line with business needs.

About our benefits

We reward our people for their hard work and commitment. We have a number of family friendly and flexible working polices that will help you achieve a healthy work-life balance. In addition, we offer a range of employee benefits which include generous annual leave, a highly competitive contributory pension scheme, childcare benefits, season ticket and bicycle loans.

Proud to Serve. Proud to keep justice going.

Benefits

Alongside your salary of £28,312, HM Courts and Tribunals Service contributes £8,201 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

• Access to learning and development
• A working environment that supports a range of flexible working options to enhance your work life balance
• A working culture which encourages inclusion and diversity
• A Civil Service pension with an employer contribution of 28.97%
• Annual Leave
• Public Holidays
• Season Ticket Advance

For more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page.

Link: https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : SSCL Recruitment Enquiries Team
• Email : Moj-recruitment-vetting-enquiries@gov.sscl.com
• Telephone : 0845 241 5359

Recruitment team

• Email : Moj-recruitment-vetting-enquiries@gov.sscl.com

Further information

Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. I you feel a department has breached the requirement of the Recruitment Principles and would like to raise this, please contact SSCL (Moj-recruitment-vetting-enquiries@gov.sscl.com) in the first instance. If the role has been advertised externally (outside of the Civil Service) and you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: http://civilservicecommission.independent.gov.uk/civil-service-recruitment/complaints/

https://jobs.justice.gov.uk/careers/JobDetail/2193?entityId=2193

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