Job Title:
Costa Rica Tech All Jobs 2025
Job Description
The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
We are looking for a Networking Engineer with a focus on Cybersecurity Support to join our team as part of Juniper Networks' Maintenance Support Services Program. In this role, you will be responsible for providing advanced technical support for Juniper devices, including Routing, Switching, Security, and Network Management.
Key Responsibilities:
- Provide expert technical support for Juniper networking devices, including problem isolation, lab replication, solution testing, and packet capture.
- Analyze network traces, perform remote diagnostics, and configure devices remotely to resolve service requests.
- Collaborate with team members to mentor junior engineers, ensuring continuous learning and knowledge sharing.
- Work closely with management teams on critical escalations and complex scenarios, providing timely solutions and strategic insights.
- Contribute to the enhancement of the knowledge base, improving internal processes and documentation for ongoing support.
Required Qualifications:
- CCNA certification (updated to version 7).
- Advanced English proficiency (90% or higher).
- CCNP-level knowledge and experience in network security, routing, and switching (1-2 years of hands-on experience).
- Strong understanding of network security, including firewalls and best practices for securing network infrastructure.
- Ability to work remotely.
- High School Diploma (or equivalent).
Why Juniper Networks?
- Career Advancement: Be part of a company that fosters professional growth and continuous learning.
- Innovative Environment: Join a forward-thinking team at the cutting edge of networking and cybersecurity technologies.
- Impactful Work: Contribute to solutions that shape the future of networking and security across industries.
If you're passionate about networking and cybersecurity and have the skills to drive success in a leading technology company, we’d love to hear from you
Location:
CRI San Jose - US Embassy
Language Requirements:
Time Type:
If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
Read Full Description