System One

Job Title: Associate Technical Support Specialist

Location: Indianapolis, IN

Type: Contract

Job Requirements:

Associate’s degree (or equivalent military training).

Formal or informal leadership experience preferred.

2+ years of relevant experience preferred.

Job Description:

As an Associate Technical Support Specialist you will serve as a support liaison between the company and our customers. This role supports customers in both the United States, United Kingdom and Ireland.

You will be responsible for the following:

Answers overflow customer calls 24/7/365 from all business areas directly, often during critical customer times (ex. long hold times or when after-hours support is needed), and will coordinate internally for appropriate technical experts to contact customers.

Answers all after-hours, weekend, and holiday calls for the UK/Ireland Affiliate and coordinate internally for appropriate technical experts to contact customer

Perform after-hours dispatching, engaging with field personnel nationwide

Maintaining records in accordance with Roche Quality and FDA requirements.

You are also responsible for the overall success of the company through interactions that develop and promote loyal business relationships.

The COMPANY Support Network Customer Support Center serves our customers on a 7 day/24 hour basis. It is expected for this individual to be open to working any shift, with your schedule being determined on a quarterly basis

Benefits

System One offers eligible employees health and welfare benefits coverage options, including medical, dental, vision, spending accounts, life insurance, voluntary plans, and participation in a 401(k) plan. 

System One, and its subsidiaries including Joulé, ALTA IT Services, TeamPeople, and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.