Thomson Reuters

Site Reliability Engineer

Are you passionate about the chance to bring your experience to a world-class company that is market-leading for both content and technology? If yes, we are looking for you!

We are building a new Site Reliability Engineering team at Mexico City as part of our Configuration Management group within Legal Technology Infrastructure and Operations. This team will support application infrastructure, automation, and CI/CD tooling across multiple Thomson Reuters products. Key technologies include AWS cloud services, GitHub/GitHub Actions, Azure DevOps Services, monitoring tools, and more.

About the Role

In this opportunity as a Site Reliability Engineer, you will be responsible for:

• System Reliability and Performance:

Design, implement, and manage scalable, reliable, and secure cloud-based infrastructure.

Monitor and maintain system performance and reliability through proactive measures and incident response.

• Automation and CI/CD:

Develop and maintain CI/CD pipelines using GitHub Actions, AWS CodePipeline, and Azure DevOps.

Automate routine operational tasks to improve efficiency and reduce manual intervention.

• Collaboration:

Partner with application development teams to align on priorities and deliverables.

Collaborate with security, compliance, and governance teams to meet standards and certifications.

• Incident Management:

Respond to and resolve incidents to minimize downtime and impact on users.

conduct post-incident reviews and implement improvements.

• Documentation:

Document system architecture, processes, and best practices to ensure knowledge sharing and scalability.

• Tools and Technologies

Cloud Platforms: AWS (EC2, Lambda, ECS, S3, RDS, CloudFront, CloudWatch) CI/CD Tools: GitHub Actions, AWS CodePipeline, Azure DevOps

Infrastructure as Code: Terraform, CloudFormation

Monitoring and Alerting: Datadog/Prometheus/Grafana/Splunk/New Relic

Containerization: Docker, Kubernetes

Source Control and Collaboration: Github, Azure DevOps, Bitbucket

Scripting and Automation: Python, Bash, PowerShell

Logging and Observability: DataDog, CloudWatch

About You

• Bachelor’s degree in Computer Science, Engineering, or equivalent experience.
• 3+ years of experience in a similar role.
• Proven experience with cloud platforms (AWS preferred).
• Strong knowledge of CI/CD tools such as GitHub Actions and Azure DevOps.
• Experience with monitoring and alerting tools (e.g., Datadog).
• Excellent problem-solving and troubleshooting skills.
• Strong collaboration and communication skills.

#LI-FZ1

What's in it For You?

You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:

• Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected
• Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, and employee incentive programs; resources for mental, physical, and financial wellbeing.
• Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.
• Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.
• Social Impact: Ten employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social, and Governance (ESG) initiatives for local and global impact.
• Purpose-Driven Work: We have a superpower that we’ve never talked about with as much pride as we should – we are one of the only companies on the planet that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services – Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. 

Accessibility 

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

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More information about Thomson Reuters can be found on https://thomsonreuters.com.

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