Amazon

DESCRIPTION

Amazon opened its virtual doors in 1995 and strives to be the world’s most customer centric company, where customers can find and discover anything they might want to buy online. Amazon Hub is growing and we are working to create a world class delivery experience for customers through alternate delivery options - lockers and pickup points. If you are passionate about delivery operations and look around corners for ways to serve customers, we want your help.

Amazon Hub is seeking a leader who will be responsible for all aspects of customer delivery strategy for one of our Pickup Point Types operating in the United States and Canada. The successful candidate will build and maintain strong relationships with internal and external partners – including last mile carriers, technology, supply chain, and customer service. This role is Program Management and Process Improvement focused and the ideal candidate must be both analytical and creative, seeking out ways to improve customer experience and executing on those ideas. Strong interpersonal skills are also important as the position will have frequent interaction with senior leadership at Amazon and partner companies.

The role will:

• Works across team(s) and Ops organization at country, regional and/or cross regional level to drive improvements and enablers to implement solutions for customer, cost savings in process workflow, systems configuration and performance metrics. Leads projects and opportunities across the Operations (FCs, Sortation, logistic centers, Supply Chain, Transportation, Engineering) that are business critical, and may be global in nature.
• Leads from medium to large complex, cross-functional strategic projects and opportunities.
• Prioritizes projects and feature sets, evaluate and set stakeholders expectations for Amazon’s marketplace: country, regional and/ or cross regional level.
• Writes clear and detailed functional specifications based on business requirements as well as writes and reviews business cases.
• Applies rigorous approach to problem solving.
• Highly analytical skills needed to interpret large data sets.
• Performs supporting research and analysis, and drive the product (project, processes/ deliverables) development schedule from design to release.
• Structures and develops implementation plans and works with Ops leaders to pilot and test new solutions and then roll-out across the broader Ops organization at country/cross-country and/or cross regional level.
• Credible business partner to Amazon’s Operations network.
• Manages critical relations with external partners (e.g. vendors) and contractors from the initial phase of the project to its execution.
• Demonstrates strong hands-on project and operations management.
• Demonstrates strong ownership of any part of their project. Possesses combination of practical and intellectual skills and an ability to shift, and adapt to different tasks that vary between complex analyses and hands-on project and operations management.
• Possesses relevant understanding and experience on operational processes and workflow. Able to dive deep in the operational process to correct underperforming parts and acts as a trouble shooter.
• Provides technical/operational guidance to the teams, managers, and field personnel on their projects or part of the medium to large project and processes.
• Is consulted regarding operation model, and, for higher levels is considered as a formal owner of the Operation model.

Key job responsibilities

A Quality Manager will have responsibility for a pickup point product and manage the transportation delivery quality of Amazon packages to those locations. They will review performance by using existing reporting tools, as well as develop SQL queries to deep dive the performance. They will work with the carriers to identify opportunities for improvement, and put programs in place to drive those improvements.

A day in the life

The life of a Quality Manager has a few items that set the cadence for their work. At the start of the week they will review prior week performance, identify issues, deep dive those issues, and then work carriers to resolve those issues during the week. They will also spend time on projects to find ways to simplify their work by finding ways to automate manual processes.

About the team

The NA Quality team is based in Bellevue and we work with our peers throughout the world to find and deploy quality improvements for the US and Canada.

BASIC QUALIFICATIONS

• 5+ years of Microsoft Excel experience
• Bachelor's degree in Business Administration, Finance, Economics, Computer Science, Engineering, or related field
• Experience with sales CRM tools such as Salesforce or similar software
• Experience defining, refining and implementing sales processes, procedures and policies or equivalent
• 2+ years of experience managing vendors, with demonstrated success in driving vendor management improvement in a process improvement or quality management role

PREFERRED QUALIFICATIONS

• 5+ years of finance, business management and sales operations experience
• Experience working within a high-growth, technology company

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $79,300/year in our lowest geographic market up to $169,500/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.