London Stock Exchange Group

Candidate will work in a team of engineers in supporting development teams and squads, ensuring the efficient and effective resolution of technical issues and the maintenance of high service standards and evolving the function to remain responsive to the evolving needs of the developer community. This role involves collaboration, coordination, not only with hands-on technical support but also pro active use of technology to create the most efficient path to ensure customer satisfaction and operational excellence.

Tech Profile/Essential Skills

• Expertise in developer tools such as Bitbucket, JIRA, Asana, Viva, Confluence, Jenkins, CloudBees, and SonarQube,GitLab, Terraform, Vault, and the abiltity to learn new tooling as part of an evolving ecosystem
• Solid understanding of DevOps principles, including Continuous Integration and Continuous Deployment (CI/CD).
• Experience with developer tools such as GitLab, Jenkins, Docker, and Kubernetes.
• Comprehensive understanding of support processes and methodologies.
• Previous experience in a support, coordination, user facing role
• Strong analytical, problem-solving, and decision-making abilities.
• Superb communication and interpersonal skills.
• Ability to work under stress and manage multiple priorities.
• Strong organisation skills and attention to detail.

Preferred Skills and Experience

• work as part of a team of enabling engineering, providing guidance to users and working hands on with a variety of DevOps capabilities
• Ensure effective use of support for all the tools in the developer ecosystem
• Promote and ensure the adoption of DevOps principles, including CI/CD, within the support team.
• Collaborate with other groups to align support activities with overall business objectives.
• Maintain up-to-date documentation and knowledge bases in Confluence, StackOverflow and others.
• Ensure compliance with company policies, security standards, and regulatory requirements.
• Dynamically engage with daily operations of the support team, ensuring timely resolution of support tickets and adherence to SLAs.
• Act as an escalation point for complex issues and coordinate with development teams for resolution.
• Develop and implement support processes and standard methodologies, ensuring continuous improvement.
• Monitor team performance using metrics and reporting tools, and implement strategies for improvement.
• Actively participate in regular team meetings and training sessions to enhance skills and knowledge.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained, your rights and how to contact us as a data subject.

If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.