NYC Health + Hospitals

About NYC Health + Hospitals

Empower Every New Yorker — Without Exception — to Live the Healthiest Life Possible

NYC Health + Hospitals is the largest public health care system in the United States. We provide essential outpatient, inpatient and home-based services to more than one million New Yorkers every year across the city’s five boroughs. Our large health system consists of ambulatory centers, acute care centers, post-acute care/long-term care, rehabilitation programs, Home Care, and Correctional Health Services. Our diverse workforce is uniquely focused on empowering New Yorkers, without exception, to live the healthiest life possible.

At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.

Job Description

PURPOSE OF POSITION

To provide Preventing Managing Crisis Intervention Situations and TRUST trainings for New York City Health + Hospitals staff. To ensure staff receives de-escalation skills that they may utilize on the job.

AREAS OF RESPONSIBILITIES

Training

New Employee Orientation and Systemwide New Employee Orientation

Support training for Computer classes, CPR certifications, seminars

SUMMARY OF DUTIES AND RESPONSIBILITIES

• Train staff in identifying patient characteristics, staff behaviors, and other variables that may trigger agitated/aggressive patient behavior (s) and formalized methods and techniques of patient de-escalation crisis management.
• Lead or co-lead staff training and discussion groups in areas such as crisis management techniques and practices.
• Develop training materials, conduct staff training, observe staff perform crisis and/or de-escalation interventions, therapeutic observations, engagements, patient supervision, and other behavioral health related duties in order to improve patient-staff interactions.
• Prepares for all in-house Preventing and Managing Crisis Situations (PMCS) trainings along with New Employee Orientation; securing training room, confirmation notices, attendance sheets, and ordering and gathering training materials/packets.
• Create and maintain training calendar.
• Assess potential risks and devise preventive measures.
• Develop and implement crisis management plans and procedures.
• Coordinate and communicate with stakeholders during a crisis.
• Train and guide staff on crisis management procedures.
• Monitor crisis situations and adjust strategies as needed.
• Report on crisis aftermath, detailing cause, response, and necessary changes to prevent recurrence.
• Conduct detailed assessments of individuals in crisis.
• Develop individualized crisis management plans.
• Provide immediate support and stabilization when responding to codes.
• Provide immediate counseling.
• Develop crisis management plans.
• Ideal candidates should have compassion, excellent communication skills, and a comprehensive understanding of mental health issues and crisis.
• Workplace Violence designee.
• Investigate WVP incidents and provide input when necessary to Labor Relations and Risk Management.
• Performs other related duties as needed assigned.

Minimum Qualifications

1. A Baccalaureate Degree from an accredited college or university in Education, Public Health, Psychology, Personnel Administration, Management or Public Administration or a related approved discipline; and, 

2. Eight (8) years of progressively responsible experience in planning and manpower development and training programs, medical or public health administration or other fields related to training, development and manpower analysis, of which at least three (3) years have been in a managerial, supervisory or administrative capacity related to the organization, formulation, development and implementation of such plans and programs; or, 

3. A Masters Degree from an accredited college or university in Education, Management, Social Work, Medical Administration, Psychology, Personnel Administration, Public Administration or a related approved field, with seven (7) years of experience as described in item #2 and two (2) years in a managerial, supervisory or administrative capacity; and, 

4. Extensive knowledge of the principles of training and manpower development programs and ability to analyze and determine the needs of the Corporation; or, 

5. A satisfactory combination of training, education and experience indicating the ability to perform satisfactorily.

How To Apply

If you wish to apply for this position, please apply online by clicking the "Apply for Job" button.

If applying online, please include your cover letter in the same file attachment with your uploaded resume.

NYC Health and Hospitals offers a competitive benefits package that includes:

• Comprehensive Health Benefits for employees hired to work 20+ hrs. per week
• Retirement Savings and Pension Plans
• Loan Forgiveness Programs for eligible employees
• Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts
• College tuition discounts and professional development opportunities
• Multiple employee discounts programs