Joining the U.S. Secret Service Office of the Chief Information Officer will allow you to draw on your technological expertise to maintain and modernize the U.S. Secret Service's Information Technology and Communications infrastructure, as well as enhance interoperability, information sharing, and collaboration capabilities.
For definitions of terms found in this announcement, please click here.
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The selectee will serve as an Supervisory IT Cybersecurity Specialist (EXL/SPP) in the Office of the Chief Information Officer, IT Operations Program. Typical work assignments include:
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If selected for this position, you will be required to:
NOTE: The person selected for this position may be subject to a one-year probationary period for supervisors/managers.
To be considered qualified for this position you must meet the following qualification requirements for the respective grade level in which you are applying.
Applicants must demonstrate that they meet the Basic Requirements AND Minimum Qualification requirements as listed below:
BASIC REQUIREMENTS:
The specialized experience must include, or be supplemented by, information technology related experience (paid or unpaid experience and/or completion of specific, intensive training, as appropriate) which demonstrates each of the four competencies, as defined:
(1) Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Examples of IT-related experience demonstrating this competency include: completing thorough and accurate work independently, even in the most difficult or stressful situations; occasionally reviewing work completed by others.
(2) Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Examples of IT-related experience demonstrating this competency include: resolving routine and non-routine problems, questions, or complaints; developing and maintaining strong, mutually supportive working relationships with customers; conducting evaluation of support to determine quality of services and customer satisfaction, and recommending procedural changes based on customer need or changes in policy and/or regulation.
(3) Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Examples of IT-related experience demonstrating this competency include: convincingly conveying complex information to customers; presenting thoughts that are well-organized and demonstrating confidence in the facts and ideas; adjusting style when working with individuals with different levels of understanding; using various methods to explain and convey information.
(4) Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Examples of IT-related experience demonstrating this competency include: solving complex or sensitive problems by developing and proposing strategic alternatives; identifying possible conflicts and shared benefits; helping team anticipate problems and identifying and evaluating potential sources of information; providing feedback and coaching to others to help solve problems; engaging appropriate stakeholders when developing solutions in order to understand and incorporate multiple perspectives and needs; evaluating the effectiveness of decisions and adjusting future decisions as appropriate.
IN ADDITION TO MEETING THE BASIC REQUIREMENTS ABOVE, YOU MUST ALSO MEET THE FOLLOWING MINIMUM QUALIFICATIONS:
You qualify for the GS-15 level (starting salary $167,603.00) if you possess one year of specialized experience equivalent to the GS-14 level performing duties such as:
Time-in-Grade Requirements: Under competitive merit promotion procedures, any individual who is currently holding, or who has held within the previous 52 weeks, a General Schedule position under a non-temporary appointment in the competitive or excepted service, must meet "time-in-grade" requirements (have served 52 weeks at the next lower grade of the grade for which you are applying). Time-In-Grade requirements also apply to current competitive service employees applying for a Veterans Employment Opportunities Act of 1998 (VEOA) appointment. NOTE: All current or former Federal employees must provide a copy of their SF-50, "Notice of Personnel Action" that indicates proof of status and time-in-grade eligibility. The SF-50 must include your position, title, series, grade, step, tenure (1 or 2), and type of service (Competitive or Excepted). You may need to submit more than one SF-50 to comply.
The qualification requirements listed above must be met by the closing date of this announcement.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office.
Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this job, you must meet the qualification requirement using experience alone--no substitution of education for experience is permitted.
DHS uses E-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify, including your rights and responsibilities.
If you receive a conditional offer of employment for this position, you will be required to complete an Optional Form 306, Declaration for Federal Employment, and to sign and certify the accuracy of all information in your application, prior to entry on duty. False statements on any part of the application may result in withdrawal of offer of employment, dismissal after beginning work, fine, or imprisonment.
The Fair Chance to Compete for Jobs Act prohibits the Department of Homeland Security and its Components from requesting an applicant's criminal history record before that individual receives a conditional offer of employment. In accordance with 5 U.S. Code § 9202(c) and 5 C.F.R § 920.201 certain positions are exempt from the provisions of the Fair Chance to Compete Act. Applicants who believe they have been subjected to a violation of the Fair Chance to Compete for Jobs Act, may submit a written complaint to HRsupport@usss.dhs.gov.
The agency's Telework Policy allows up to 80% telework, which is at the discretion of management and based on roles and responsibilities. Additionally, compressed and flexible work schedules are offered with appropriate approval.
More than one selection may be made from this announcement if additional identical vacancies in the same title, series, grade and unit occur.
Applying to this announcement certifies that you give permission for DHS to share your application with others in DHS for similar positions.
This position is covered by Administratively Uncontrollable Overtime (AUO) and additional compensation may be paid at the rate of up to 25% of the base salary.
The Department of Homeland Security encourages persons with disabilities to apply, to include persons with intellectual, severe physical or psychiatric disabilities, as defined by 5 CFR § 213.3102(u), and/or Disabled Veterans with a compensable service-connected disability of 30 percent or more as defined by 5 CFR § 315.707. Veterans, Peace Corps/VISTA volunteers, and persons with disabilities possess a wealth of unique talents, experiences, and competencies that can be invaluable to the DHS mission. If you are a member of one of these groups, you may not have to compete with the public for federal jobs. To determine your eligibility for non-competitive appointment and to understand the required documentation, click on the links above or contact the Servicing Human Resources Office listed at the bottom of this announcement.
The Secret Service prohibits employees from having visible body markings (including but not limited to tattoos, body art, and branding) on the head, face, neck, hand and fingers (any area below the wrist bone) (exception: a single conservative and unobtrusive tattoo in the form of a ring is authorized on one finger).
DHS offers competitive salaries and an attractive benefits package, including health, dental, vision, life, and long-term care insurance; retirement plan; Thrift Savings Plan [similar to a 401(k)]; Flexible Spending Account; Employee Assistance Program; personal leave days; and paid federal holidays.
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You will be evaluated for this job based on how well you meet the qualifications above.
Your application will be rated on the extent and quality of your experience, education and training relevant to the duties of the position. A score will automatically be calculated based on your answers to the vacancy specific questions. All answers provided in the online process must be substantiated by your resume. Upon review, your resume and/or supporting documents need to support your answer choices and reflect the one year of specialized experience requirement, in order to be considered. If the one year of specialized experience, equivalent to the next lower grade level cannot be identified in your resume, you will be considered not qualified. The competencies or knowledge, skills, and abilities needed to perform this job are:
Career Transition Assistance Program (CTAP) Eligibles: If you have never worked for the Federal government, you are not CTAP eligible. View information about CTAP eligibility on OPM's Career Transition Resources website. To be considered well qualified under CTAP, you must be rated at a minimum score of 85.0 for this position. In addition, you must submit the supporting documents listed under the required documents section of this announcement.
An interview may be required for this position. If an interview is required, failure to complete the interview may result in removal from further consideration.
Due weight will be given to performance appraisals and incentive awards in merit promotion selection decisions in accordance with 5 CFR 335.103(b)(3).
Any offers of employment made pursuant to this announcement will be consistent with all applicable authorities, including Presidential Memoranda, Executive Orders, interpretive U.S. Office of Management and Budget (OMB) and U.S. Office of Personnel Management (OPM) guidance, and Office of Management and Budget plans and policies concerning hiring. These authorities are subject to change.
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To apply for this position, you must complete the initial online application, to include submission of the documentation specified in the Required Documents section above. The complete application package must be submitted by 11:59 PM (ET) on 01/07/2025 to receive consideration. The application process is as follows:
To view the required online assessment questionnaire please visit https://apply.usastaffing.gov/ViewQuestionnaire/12641633
To update your application, excluding External Assessment responses, at any time during the announcement open period, return to your USAJOBS account. There you will find a record of your application, the application status, and an option to Update Application. This option will no longer be available once the announcement has closed.
To verify the status of your application both during and after the announcement open period, log into your USAJOBS account (https://my.usajobs.gov/Account/Login). All of your applications will appear on the Welcome page. The application record in your USAJOBS account provides the Announcement Status and a "You applied on" date. This information does not confirm the agency application status. Use the "Track this Application" link for additional information regarding the agency application status, the documentation you submitted, and any correspondence sent related to this application. The Announcement Status will appear along with the date your application was last updated.
It is your responsibility to verify that any information entered or uploaded is received and is accurate. Human Resources will not modify or change any part of your application. Determining your eligibility and qualifications is dependent on the supporting documentation and information provided, which may impact your referral for further consideration. If a document is not legible, you will not be able to view it in your application.
We strongly encourage you to apply online. If you cannot apply online, you may contact theAPT Talent Management Division at HRSupport@usss.dhs.gov OR by calling (202) 406-6420 between the hours of 9:00 am and 5:30 pm EST (excluding Federal holidays) prior to the closing date of this announcement to receive assistance.
The Secret Service provides reasonable accommodation to applicants with disabilities, on a case-by-case basis. Please contact us if you require this for any part of the application and hiring process.
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Once your complete application is received, we will conduct an evaluation of your qualifications and determine your eligibility. Best-qualified applicants will be referred for further consideration and possible interview. We expect to make a selection within 45 days of the closing date of this announcement. If you are selected, we will conduct a suitability/security background investigation. We will notify you by email after each of these steps has been completed. Your status will also be updated on USAJOBS throughout the process. For more information on applying for Federal employment, please click here.
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